Service Writer

Skyworks LLC; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Skyworks LLC in Indianapolis is seeking a Service Writer to assist customers with professional, empathetic support and timely, clear communication in a fast-paced rental environment. You will maintain accurate records of service activities, respond to inquiries, and document customer interactions while ensuring satisfaction.

Knowledge of construction equipment is preferred to help answer questions confidently.

Qualifications

• Knowledge of customer service best practices.
• Strong communication and listening skills.
• Ability to document interactions accurately.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude.
• Responding to customer service inquiries and issues in a timely manner.
• Knowing our products inside and out to answer customer questions.
• Maintaining accurate records and documenting customer service activities.
• Ensure customer satisfaction and provide professional customer support.

Skills

Customer service

Communication

Record keeping

Product knowledge

Education

High school diploma

Tools

CRM software

MS Office

Job description

Skyworks LLC is a family-owned and operated construction equipment rental company. Skyworks is a team inspired by a positive culture to build exceptional customer experiences.

Our Indianapolis branch needs a Service Writer.

In this position the candidate will assist our customers by:

• Maintaining a positive, empathetic, and professional attitude


• Responding to customer service inquires and issues in a timely manner.


• Knowing our products inside and out to answer customer questions.


• Maintaining accurate records and documenting customer service activities.


• Ensure customer satisfaction and provide professional customer support.

Knowledge of construction equipment is preferred.