Service Writer

Acme Tools; Fargo (ND); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Holidays

Employee discounts

Medical, dental, and vision insurance

401(k) with company match

Company-paid life insurance

Disability coverage

Flexible Spending Accounts

Safety-focused environment

Job summary

Acme Equipment in Fargo, ND is seeking a Service Writer to act as the main liaison between customers and service technicians. You will coordinate repairs and maintenance from initial check-in to completion, prepare estimates, and communicate status and costs to customers.

The role requires strong organizational and communication skills, a valid driver's license, and the ability to work full-time with occasional Saturdays.

Qualifications

• Strong customer service and communication abilities.
• Ability to organize tasks and manage priorities in a shop environment.
• Basic mechanical knowledge and repair terminology understood.

Responsibilities

• Be the primary contact between customers and service technicians.
• Coordinate repairs and maintenance from check-in through completion.
• Prepare repair estimates and obtain customer authorization.
• Maintain detailed service orders and records.
• Schedule with technicians and prioritize work.
• Explain repairs and invoices to customers.
• Assist with invoicing, parts coordination, and administrative duties.
• Maintain a clean and safe work environment.

Skills

Customer service

Communication

Organizational skills

Mechanical understanding

Multi-tasking

Driver's license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Writer

Full Time Fargo, ND, US

3 days ago Requisition ID: 3593

Join the Acme Equipment Team as a Service Writer in Fargo, ND!

Acme Equipment in Fargo, ND is looking for a Service Writer to join our team. Are you a problem-solver who provides excellent customer service? Do you pride yourself on your organizational skills and attention to detail? Would you like to work at a stable, growing, family-owned company that values hard work? If so, it's time do your best work with Acme Equipment.

Schedule: Full-time hours (40 hours/week) during our hours of operation: Monday-Friday and Saturdays as scheduled

Why Work at Acme Equipment?

At Acme Equipment, we believe in rewarding our team for their hard work and dedication. In this role, you'll enjoy a competitive starting wage along with a comprehensive benefits package, including:

• Generous PTO from Day 1
• 6 Paid Holidays - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day
• Employee Discounts
• Medical, Dental, and Vision Insurance Plans
• Medical and Dependent Care Flexible Spending Accounts
• Traditional and Roth 401(k) Plans with Company Matching
• 100% Company-paid Group Life Insurance
• Accident, AD&D, Cancer, and Critical Illness Supplemental Insurance Programs
• Additional Voluntary Life Insurance
• 100% Company-paid Short and Long-term Disability Coverage
• A Supportive and Collaborative Work Environment where Your Contributions Matter

Your Day-to-Day as a Service Writer

As a Service Writer, you serve as the primary point of contact between customers and service technicians, coordinating equipment repairs and maintenance from initial check-in through completion. Your responsibilities include:

• Greeting customers, discussing service, repair, and maintenance needs, preparing repair estimates, and obtaining customer authorization before work begins
• Gathering accurate equipment information, including make, model, serial number, hours, and reported concerns
• Creating, maintaining, and closing detailed service orders
• Coordinating with service technicians and the Service Manager to schedule and prioritize work
• Communicating customer concerns clearly to service technicians
• Keeping customers informed about repair status, costs, delays, and completion dates
• Helping resolve customer concerns professionally and promptly
• Reviewing completed work orders for accuracy, including labor, parts, and outside services
• Explaining completed repairs and invoices to customers
• Coordinating parts availability with the parts department
• Identifying new parts and part categories that need to be added to increase customer satisfaction levels and checking on back-ordered parts for customers
• Scheduling preventative maintenance and follow-up service
• Processing warranty documentation and service claims as needed
• Maintaining accurate customer and equipment service records
• Assisting with service department invoicing, payments, and administrative duties
• Assisting in parts runs as needed
• Maintaining a clean and organized work environment, including sweeping, shoveling, stocking service displays, and keeping work areas neat and tidy to ensure accessibility and safety
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting suspicious activity
• Completing related tasks as assigned

Qualifications

• Strong communication skills, including written, face-to-face, and over the phone
• Strong computer skills and the ability to learn new software
• Basic understanding of mechanical systems and repair terminology
• Proven organizational skills and attention to detail
• The ability to manage multiple priorities in a fast-paced environment
• The ability to prepare accurate estimates and perform basic calculations
• A valid driver's license with a clean driving record
• The willingness to learn about equipment brand and products supported at Acme Equipment
• The ability to work scheduled Saturdays and extended hours during peak seasons as needed

We'd Love if You Have

• Previous experience in service writing, equipment service, automotive repair, agriculture, construction, trucking, or a related field
• Familiarity with dealership management or work-order software
• Experience processing manufacturer warranty claims
• Knowledge of parts, labor rates, preventative maintenance, and service scheduling

Physical Requirements

• Lift up to 50 lbs.
• Sit, stand, and walk for the majority of your shift throughout the shop, yard, and office safely
• Be comfortable working around operating equipment, shop noise, dust, grease, and varying weather conditions
• Frequently push, pull, squat, bend, and reach

About Acme Tools

For over 75 years, Acme Tools has been a trusted source for tools and equipment throughout North Dakota, Minnesota, Iowa, and online by serving contractors, woodworkers, and DIY enthusiasts top-quality tools from the best brands. In 2013, Acme Tools expanded our line of construction and landscaping equipment through a new division, Acme Equipment. As a family-owned business, we are employee-centric and growth-minded, offer a family-friendly work environment, and actively engage in our community. We are proud to offer a work environment where employees take pride in their work and can see their direct impact on the company.

Acme Tools is an equal opportunity employer.