Service Writer

Ballston Service Center INC; Arlington (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

Arlington Auto Care in Arlington, VA is seeking a Service Writer / Service Advisor to greet customers, create estimates and repair orders, and guide customers through repairs. The role emphasizes selling needed services with honesty, clear communication, and strong organization in a fast-paced shop.

The position offers salary plus commission in a high-volume environment, with earning potential tied to performance and results, and opportunities for growth within Arlington Auto Care.

Qualifications

• Strong customer service and communication skills.
• A motivated, positive, and results-driven attitude.
• Automotive service or repair knowledge.
• Sales ability and confidence presenting recommended work.
• Excellent organization and follow-through.
• Ability to handle multiple customers and repair orders.
• Comfort working in a fast-paced, high-volume environment.
• Professional appearance and attitude.
• Dependability, urgency, and a team-first mindset.
• Service writing, automotive sales, or repair-shop experience is strongly preferred.

Responsibilities

• Greet customers and identify their automotive service needs.
• Create accurate estimates and repair orders.
• Clearly explain recommended repairs and maintenance.
• Sell needed services with honesty and confidence.
• Communicate with customers throughout the repair process.
• Coordinate closely with technicians and shop management.
• Obtain customer approvals and manage repair timelines.
• Keep repair orders organized, accurate, and up to date.
• Follow up with customers and deliver an excellent experience.
• Help maintain a fast, efficient, and profitable service department.

Skills

Customer service

Communication skills

Motivated attitude

Organization

Team player

Attention to detail

Job description

Service Writer / Service Advisor

Arlington Auto Care — Arlington, VA
$50,000–$100,000 per year | Salary + Commission

Are you motivated, competitive, and great with people? Do you know how to turn excellent customer service into sales while keeping a busy repair shop running smoothly?

Arlington Auto Care is looking for a driven Service Writer / Service Advisor who wants to earn a strong income and build a long-term career in the automotive industry. We are a high-volume repair shop, so we need someone who can move quickly, stay organized, communicate clearly, and confidently guide customers through their vehicle’s repair needs.

This is an excellent opportunity for someone who takes ownership, follows through, and is motivated by performance. Your effort directly affects your earning potential.

What You’ll Do

• Greet customers and identify their automotive service needs

• Create accurate estimates and repair orders

• Clearly explain recommended repairs and maintenance

• Sell needed services with honesty and confidence

• Communicate with customers throughout the repair process

• Coordinate closely with technicians and shop management

• Obtain customer approvals and manage repair timelines

• Keep repair orders organized, accurate, and up to date

• Follow up with customers and deliver an excellent experience

• Help maintain a fast, efficient, and profitable service department

What We’re Looking For

• Strong customer service and communication skills

• A motivated, positive, and results-driven attitude

• Automotive service or repair knowledge

• Sales ability and confidence presenting recommended work

• Excellent organization and follow-through

• Ability to handle multiple customers and repair orders

• Comfort working in a fast-paced, high-volume environment

• Professional appearance and attitude

• Dependability, urgency, and a team-first mindset

Service writing, automotive sales, or repair-shop experience is strongly preferred.

Compensation

$50,000–$100,000 per year — salary plus commission

Your total earning potential will depend on your experience, sales performance, and results.

Why Join Arlington Auto Care?

• Strong earning potential

• Busy, high-volume repair environment

• Performance-based compensation

• Opportunity to grow and advance

• A position where your work makes a direct impact

If you are hungry to succeed, enjoy helping customers, and are ready to take control of your earning potential, we want to meet you.