Service Writer & Advisor — High-Volume Auto Shop

Ballston Service Center INC; Arlington (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

Arlington Auto Care in Arlington, VA is seeking a Service Writer / Service Advisor to greet customers, create estimates and repair orders, and guide customers through repairs. The role emphasizes selling needed services with honesty, clear communication, and strong organization in a fast-paced shop.

The position offers salary plus commission in a high-volume environment, with earning potential tied to performance and results, and opportunities for growth within Arlington Auto Care.

Qualifications

• Strong customer service and communication skills.
• A motivated, positive, and results-driven attitude.
• Automotive service or repair knowledge.
• Sales ability and confidence presenting recommended work.
• Excellent organization and follow-through.
• Ability to handle multiple customers and repair orders.
• Comfort working in a fast-paced, high-volume environment.
• Professional appearance and attitude.
• Dependability, urgency, and a team-first mindset.
• Service writing, automotive sales, or repair-shop experience is strongly preferred.

Responsibilities

• Greet customers and identify their automotive service needs.
• Create accurate estimates and repair orders.
• Clearly explain recommended repairs and maintenance.
• Sell needed services with honesty and confidence.
• Communicate with customers throughout the repair process.
• Coordinate closely with technicians and shop management.
• Obtain customer approvals and manage repair timelines.
• Keep repair orders organized, accurate, and up to date.
• Follow up with customers and deliver an excellent experience.
• Help maintain a fast, efficient, and profitable service department.

Skills

Customer service

Communication skills

Motivated attitude

Organization

Team player

Attention to detail

Job description

Arlington Auto Care in Arlington, VA is seeking a Service Writer / Service Advisor to greet customers, create estimates and repair orders, and guide customers through repairs. The role emphasizes selling needed services with honesty, clear communication, and strong organization in a fast-paced shop.

The position offers salary plus commission in a high-volume environment, with earning potential tied to performance and results, and opportunities for growth within Arlington Auto Care.