Automotive Service Advisor / Writer | Top Shop in Town

Pleasant Car Care; Newton (MA); On-site; USD 100,000 - 155,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, vision, and life 보험

Job summary

Pleasant Car Care, partnered with AutoShop Recruiting, is seeking a high-performing Automotive Service Advisor ready to elevate their career. You’ll leverage your service-writing experience to build trust, present clear repair recommendations, and drive strong customer outcomes.

In this role you’ll work full-time with 10-hour shifts, five days a week, in a fast-paced shop. The compensation ranges from $100,000 to $155,000 per year plus a performance bonus, with benefits and growth opportunities.

Qualifications

• Proven automotive Service Advisor or service-writing experience.
• Strong sales results and the ability to close with confidence.
• Working knowledge of automotive repairs and maintenance.
• Excellent communication, organization, and customer service skills.
• A competitive mindset paired with a team-first attitude.
• Willingness to embrace training, coaching, and established processes.
• A desire to grow professionally and take ownership of your results.

Responsibilities

• Welcome customers, ask the right questions, and understand their vehicle concerns.
• Present technician findings and explain repair and maintenance recommendations clearly.
• Build accurate estimates, communicate value, and confidently ask for the sale.
• Prioritize recommendations around vehicle condition and customer needs.
• Manage repair orders, customer updates, and follow-up throughout the service process.
• Coordinate with technicians to keep work moving and deliver a quality customer experience.
• Pursue sales goals while protecting customer trust and building repeat business.
• Contribute to a positive, accountable team culture.

Skills

Service Advisor experience

Sales closing

Communication

Organization

Customer service

Training

Ownership mindset

Job description

Automotive Service Advisor / Writer | Top Shop in Town

Service Advisor / Automotive Sales Professional – High-Energy Closer

Company: Pleasant Car Care

Compensation: $100,000–$155,000 per year | Base Salary + Performance Bonus

401(k) with company matching

Medical, dental, vision, and life insurance

Paid time off

Employee discounts

Training and mentorship through AutoShop Answers

Leadership development and opportunities for advancement

Opportunity to participate in the company’s Phantom Stock Program, subject to program eligibility and terms

Five-day workweek

About the Opportunity

Are you a proven closer who knows how to build trust, communicate value, and turn recommendations into approved repairs? Do you thrive in a busy shop where strong performance creates strong earning potential?

AutoShop Recruiting is partnering with Pleasant Car Care to find a high-performing Service Advisor ready to take their career to the next level. We’re looking for someone with energy, confidence, and the drive to deliver exceptional results while providing world-class customer service.

Pleasant Car Care is part of a growing automotive organization alongside Adams Automotive, NOW Auto Care, and JB Auto Care. This is an opportunity to join a team with ambitious goals, established systems, and a commitment to developing its people.

Bring your sales ability. Bring your competitive spirit. Bring a willingness to learn—and put yourself in a position to grow.

Why Join Pleasant Car Care?

Your development goes beyond writing repair orders. Through training, mentorship, and exposure to the business, you’ll learn how successful automotive shops operate and how your performance contributes to the entire team.

With systems such as Key to Key to Callbacks and training through AutoShop Answers, you’ll sharpen your customer communication, sales execution, follow-through, and business knowledge.

For someone with leadership ambitions, that creates a path toward greater responsibility and career growth. The company’s Phantom Stock Program also offers eligible participants an opportunity to share in its long-term success.

We want people who take ownership, support their teammates, and get excited about building something bigger.

What You’ll Do

• Welcome customers, ask the right questions, and understand their vehicle concerns.
• Present technician findings and explain repair and maintenance recommendations clearly.
• Build accurate estimates, communicate value, and confidently ask for the sale.
• Prioritize recommendations around vehicle condition and customer needs.
• Manage repair orders, customer updates, and follow-up throughout the service process.
• Coordinate with technicians to keep work moving and deliver a quality customer experience.
• Pursue sales goals while protecting customer trust and building repeat business.
• Contribute to a positive, accountable team culture.

What We’re Looking For

• Proven automotive Service Advisor or service writing experience.
• Strong sales results and the ability to close with confidence.
• Working knowledge of automotive repairs and maintenance.
• Excellent communication, organization, and customer service skills.
• A competitive mindset paired with a team-first attitude.
• Willingness to embrace training, coaching, and established processes.
• A desire to grow professionally and take ownership of your results.

Schedule

Full-time with 10-hour shifts and a five-day workweek. The business operates seven days a week, so weekend availability is required.

Ready to Raise Your Expectations?

If you’re a driven Service Advisor who wants strong earning potential, meaningful development, and a team with ambitious goals, we want to hear from you.