service writer

Midas GODSEY; Anaheim (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in automotive services is seeking a personable Service Advisor to enhance customer experiences. This vital role involves greeting customers, scheduling appointments, and acting as a liaison between customers and technicians. The ideal candidate will possess excellent communication skills and a strong commitment to customer service, ensuring that clients receive accurate information regarding their vehicle repairs. Join a dynamic team where your contributions will directly impact customer satisfaction and loyalty. This position offers opportunities for growth and development in a thriving automotive service environment.

Qualifications

• Experience in customer service and automotive service is preferred.
• Strong communication skills to interact with customers and technicians.

Responsibilities

• Greet customers and schedule service appointments efficiently.
• Estimate repair costs and explain services to customers.

Skills

Customer Service

Communication

Problem-solving

Sales Skills

Education

High School Diploma

Automotive Service Experience

Job description

The job duties of an Auto Service Advisor may include:

• Greeting customers and scheduling service appointments
• Cataloging customers concerns and comments
• Writing service orders and descriptions of problems and repairs
• Explaining repairs to customers
• Test-driving vehicles to confirm service repairs
• Estimating the cost and time needed for repairs

Midas Auto Service prides ourselves on giving great customer service and meeting the needs of our customers is our top priority.

If you fill this position matches you then we encourage you to apply and we look forward to meeting you.

We are looking for a personable Service Advisor to act as the liaison between our customers and service technicians. The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

Service Advisor Responsibilities:

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.