Service / Warranty Technician

Jenkins Plumbing Company, LC; Town of Charleston (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

ESOP Ownership

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Weekly Pay

Training Programs

Career Growth

Stable Environment

Team Atmosphere

Job summary

Jenkins Plumbing Company is seeking a dependable Service/Warranty Technician to handle residential plumbing service and warranty calls, troubleshoot issues, perform repairs, and address punch-list items while delivering excellent customer service in customers’ homes and on job sites.

The ideal candidate is mechanically inclined, detail-oriented, and capable of working independently while representing Jenkins Plumbing Company professionally.

Qualifications

• Previous residential plumbing experience preferred.
• Service, warranty, or new-construction plumbing experience preferred.
• Strong knowledge of residential plumbing systems, fixtures, piping, and repairs.
• Ability to diagnose and troubleshoot plumbing problems independently.
• Strong mechanical aptitude and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple service calls and prioritize work effectively.
• Dependable, organized, and detail-oriented.
• Ability to work independently with minimal supervision.
• Ability to safely operate hand tools, power tools, and plumbing-related equipment.
• Valid driver’s license and acceptable driving record required for positions operating a company vehicle.

Responsibilities

• Respond to assigned service and warranty calls in a timely and professional manner.
• Diagnose plumbing issues and determine the appropriate repair or corrective action.
• Perform warranty repairs on residential plumbing systems, fixtures, piping, water heaters, faucets, toilets, drains, and other plumbing components.
• Complete punch-list items and correct deficiencies identified during inspections, walkthroughs, or warranty requests.
• Troubleshoot leaks, drainage issues, water pressure concerns, fixture problems, and other plumbing-related issues.
• Repair or replace defective plumbing materials and equipment as needed.
• Review work orders and ensure assigned work is completed accurately and efficiently.
• Communicate professionally with homeowners, builders, supervisors, office staff, and other team members.
• Explain completed repairs and any necessary follow-up to customers when appropriate.
• Document work performed, materials used, and any additional repairs or follow-up needed.
• Maintain company tools, equipment, and assigned vehicle in clean and safe working condition.
• Maintain adequate inventory of commonly used service and repair materials.
• Follow company safety procedures and applicable plumbing codes.
• Maintain a clean and professional work area while working in customers’ homes and on job sites.
• Perform additional service, warranty, and plumbing-related duties as assigned.

Skills

Residential plumbing

Troubleshooting

Customer service

Independent worker

Tool proficiency

Driver's license

Tools

Hand tools

Power tools

Plumbing equipment

Job description

Job Description: Jenkins Plumbing Company Employment Type: Full-Time Join the Jenkins Plumbing Team! Jenkins Plumbing Company is looking for a dependable and experienced Service / Warranty Technician to join our team. This position is responsible for handling residential plumbing service and warranty calls, troubleshooting plumbing concerns, completing repairs, and addressing punch-list items while providing excellent customer service. The ideal candidate is mechanically inclined, detail-oriented, and able to work independently while representing Jenkins Plumbing Company professionally in customers’ homes and on job sites.

Job Responsibilities

• Respond to assigned service and warranty calls in a timely and professional manner.
• Diagnose plumbing issues and determine the appropriate repair or corrective action.
• Perform warranty repairs on residential plumbing systems, fixtures, piping, water heaters, faucets, toilets, drains, and other plumbing components.
• Complete punch-list items and correct deficiencies identified during inspections, walkthroughs, or warranty requests.
• Troubleshoot leaks, drainage issues, water pressure concerns, fixture problems, and other plumbing-related issues.
• Repair or replace defective plumbing materials and equipment as needed.
• Review work orders and ensure assigned work is completed accurately and efficiently.
• Communicate professionally with homeowners, builders, supervisors, office staff, and other team members.
• Explain completed repairs and any necessary follow-up to customers when appropriate.
• Document work performed, materials used, and any additional repairs or follow-up needed.
• Maintain company tools, equipment, and assigned vehicle in clean and safe working condition.
• Maintain adequate inventory of commonly used service and repair materials.
• Follow company safety procedures and applicable plumbing codes.
• Maintain a clean and professional work area while working in customers’ homes and on job sites.
• Perform additional service, warranty, and plumbing-related duties as assigned.

Qualifications

• Previous residential plumbing experience preferred.
• Service, warranty, or new-construction plumbing experience preferred.
• Strong knowledge of residential plumbing systems, fixtures, piping, and repairs.
• Ability to diagnose and troubleshoot plumbing problems independently.
• Strong mechanical aptitude and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple service calls and prioritize work effectively.
• Dependable, organized, and detail-oriented.
• Ability to work independently with minimal supervision.
• Ability to safely operate hand tools, power tools, and plumbing-related equipment.
• Valid driver’s license and acceptable driving record required for positions operating a company vehicle.

Preferred Skills

• Residential new-construction plumbing experience.
• Warranty and service repair experience.
• Experience completing punch-list and inspection correction work.
• Experience working directly with homeowners and builders.
• Strong troubleshooting and diagnostic skills.

What We Offer

• 100% Associate-Owned Company through our ESOP
• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) retirement plan
• Paid time off
• Paid holidays
• Weekly pay
• Training and development opportunities
• Opportunities for career growth and advancement
• Stable and growing work environment
• Supportive team atmosphere

Why Jenkins Plumbing?

As a 100% associate-owned company, our team members have the opportunity to contribute directly to the success and growth of the organization. We value integrity, teamwork, dependability, quality, and professional growth, and we are looking for team members who share those values.

Jenkins Plumbing Company is an Equal Opportunity Employer.

Jasper is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Once hired, you'll enjoy lucrative pay, incentive programs, and benefits including full medical and a 401(k) retirement program.