Service & Warranty Coordinator

United Radio; City of Syracuse (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

United Radio is looking for a meticulous Service Coordinator to kick off repair workflows by creating incoming master control orders and coordinating with customers for clarification and warranty details. You will process manufacturer requests and support the team with ERP-driven tasks.

The role requires strong organizational and communication skills, proficiency with MS Office, and a willingness to learn new skills in a fast-paced environment.

Qualifications

• Excellent organizational skills and attention to detail.
• Strong written and verbal communication, including tone.
• Proficient with Microsoft Office or similar software.
• Ability to learn new skills.
• Secondary language preferred.

Responsibilities

• Contact customers for warranty and/or estimate information.
• Use reporting and historical data to research to ensure proper and efficient processing.
• Enter warranty service claims into ERP system to receive proper payment from manufacturer.
• Request and create inventory movement.
• Assist technicians and other service coordinators with ERP questions and solutions.
• Promote and adhere to United Radio Core Values.
• Comply with United Radio's policies and procedures, and quality systems.
• Performs related duties as requested.

Skills

Organizational skills

Communication skills

MS Office

Mathematics basics

Problem solving

Learning agility

Detail oriented

Team player

Prioritization

Second language

Education

High school diploma or GED

Tools

ERP system

Job description

United Radio is looking for a meticulous Service Coordinator to kick off repair workflows by creating incoming master control orders and coordinating with customers for clarification and warranty details. You will process manufacturer requests and support the team with ERP-driven tasks.

The role requires strong organizational and communication skills, proficiency with MS Office, and a willingness to learn new skills in a fast-paced environment.