Service Warranty Admin-Premier Collection

Avondale Dealerships; Dallas (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Avondale Group is seeking a Warranty Admin to manage submission of warranty claims, monitor schedules, and ensure high accuracy in claim processing. The role supports factory and after-market warranties and requires attention to detail and adherence to policy.

The ideal candidate has a High School Diploma or GED and 1–3 months of related experience, with flexibility in scheduling and a commitment to quality service for a premier dealership group.

Qualifications

• High School Diploma or GED required.
• 1-3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Knows and understands the manufacturer warranty policy and procedures.
• Monitors the use of special warranty programs for diagnosis time, straight time repairs, etc.
• Reports any abuses or fraudulent manipulation of warranty claims to management immediately.
• Submits warranty claims to the factory or warranty company using the administrative tools available.
• Maintains a record of all claims submitted, returned, rejected, or paid and their current status.

Skills

Warranty administration

Financial records

Attention to detail

Education

High School Diploma or GED

Job description

For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Premier Collection a truly special place! We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-quality, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first‑hand.

EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!

• Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
• Dental
• Vision
• FREE Company Paid Life Insurance
• FREE Employee Assistance Program Support for all employees
• 401K Retirement Plan
• Paid Holidays/Vacation/Paid Time Off

Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigse.

Who is Avondale Group?

A Career at Avondale

Our Avondale Premier Collection Warranty Admin's administer the submission of factory and after-market warranty claims and the resulting collection of all warranty revenues, and oversee and provide leadership to the Warranty Administrative staff.

Responsibilities

• Knows and understands the manufacturer warranty policy and procedures
• Knows and understands the repair order cycle, and the ability to communicate with the technicians and ASM’s regarding hours, stories and documentation
• Up flag and back flag tech according to management
• Posts daily payment reports
• Cleans all four warranty schedules weekly
• Reviews every warranty repair order for completion, accuracy, and legibility, in accordance with the applicable policies and procedures manuals
• Returns improperly completed repair orders to their originators for completion or correctionDetermines and enter the applicable labor operation codes, failure codes, and other administrative data required
• Checks each repair order against the vehicle's service history to avoid making duplicate claims
• Monitors the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service staff
• Reports any abuses or fraudulent manipulation of warranty claims to management immediately
• Scans repair orders into system and distribute to appropriate party for final processing
• Submits warranty claims to the factory or warranty company using the administrative tools available
• Reviews all returned and rejected warranty claims and prepares the repair orders for immediate re-submission
• Contacts the appropriate warranty claims representative regarding any claims requiring special authorization
• Maintains a record of all claims submitted, returned, rejected, or paid and their current status
• Keep Axcessa up to date for management to review on-going warranty claim status
• Maintains a minimum warranty claims acceptance rate of 98%

EDUCATION And/or EXPERIENCE

• High School Diploma or GED required
• 1-3 months related experience and/or training; or equivalent combination of education and experience

Other Requirements

• Flexibility with schedule

PHYSICAL DEMANDS

The employee must occasionally lift and/or move up to 25 pounds.