Service VIP Sales Consultant

Kia and CDJRF of Fort Myers; Fort Myers (FL); Presencial; USD 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, and vision insurance

401(k) with employer match

Employee vehicle purchase and service

Paid training and career advancement

Resumo da oferta

CDJRF of Fort Myers is seeking a Service VIP Specialist to bridge service and sales by greeting customers in the service drive and promoting newer CDJRF vehicles. You will leverage our process to add value and improve each customer situation.

The role emphasizes proactive engagement, data-driven identification of high-potential customers, and collaboration with managers for swift appraisals and pricing. A positive, customer-first approach is essential.

Qualificações

• Automotive sales, service, BDC, or customer service experience preferred.
• Strong people skills with an outgoing, empathetic, solution-focused approach.
• Ability to multitask and stay organized in a fast-paced dealership environment.
• Motivated by performance and helping others.
• A professional, friendly attitude and a desire to grow within the industry.

Responsabilidades

• Proactively approach and engage service customers during their visit.
• Review daily service appointments and use data tools to find high-opportunity customers.
• Present upgrade options based on equity, trade-in value, warranty status, and incentives.
• Coordinate with managers for fast vehicle appraisals and pricing.
• Schedule appointments, follow up with leads, and document interactions in the CRM.
• Deliver an exceptional, pressure-free customer experience.

Conhecimentos

Automotive sales experience

Customer service oriented

Multitasking in fast-paced env

People skills

Ferramentas

CRM software

Descrição da oferta de emprego

About CDJRF of Fort Myers

At CDJRF of Fort Myers, we treat customers like family and help them make smart, stress-free automotive decisions. As our Service-to-Sales Department grows, we are looking for an enthusiastic, people-first team member to help loyal service customers explore exciting new vehicle options.

Position Overview

As a Service VIP Specialist, you will connect our service and sales departments by greeting customers in the service drive and finding opportunities to upgrade them into a newer CDJRF vehicle. You will use our technology and proven process to provide real value and improve each customer vehicle situation.

Key Responsibilities

• Proactively approach and engage service customers during their visit
• Review daily service appointments and use data tools to find high-opportunity customers
• Present upgrade options based on equity, trade-in value, warranty status, and incentives
• Coordinate with managers for fast vehicle appraisals and pricing
• Schedule appointments, follow up with leads, and document interactions in the CRM
• Deliver an exceptional, pressure-free customer experience

What You Bring

• Automotive sales, service, BDC, or customer service experience preferred
• Strong people skills with an outgoing, empathetic, solution-focused approach
• Ability to multitask and stay organized in a fast-paced dealership environment
• Motivated by performance and helping others
• A professional, friendly attitude and a desire to grow within the industry

Why Join the CDJRF of Fort Myers Family?

• Competitive base pay + commission structure
• Paid training and career advancement opportunities
• Health, dental, and vision insurance
• 401(k) with employer match
• Employee vehicle purchase and service discounts
• A supportive team culture focused on integrity, growth, and customer satisfaction