BDC Service Appointment Coordinator

Kia and CDJRF of Fort Myers; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Employee discounts

Job summary

Kia and CDJR of Fort Myers is seeking a dedicated Business Development Center Service Coordinator to join our growing team. You will handle all incoming service calls, schedule appointments, and coordinate with the service department to ensure a smooth customer experience.

This full-time role requires a high school diploma, comfort with phones, strong computer skills, and the ability to multi-task under pressure.

Qualifications

• High school diploma or equivalent.
• Comfortable answering phones.
• Strong computer skills.
• Ability to multi-task and work under pressure.
• Bi-lingual strongly preferred.
• Team player attitude.
• Prompt and courteous; enthusiastic.
• Willing to submit to a pre-employment background check & drug screen.
• Able to lift up to 15 lbs.

Responsibilities

• Answer incoming customer calls and direct them to the appropriate dealership resource.
• Answer service questions and schedule service appointments for customers over the phone.
• Place outbound calls to confirm appointments and follow up with no-shows to reschedule.
• Respond quickly to internet and phone inquiries with follow-up calls and emails.
• Maintain positive relationships with teammates, service teams and dealership management.

Skills

Telephone etiquette

Multi-tasking

Computer skills

Communication

Bilingual

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Phone system

Job description

Kia and CDJR of Fort Myers, South Florida's premier auto dealer,islooking for motivated professionals interested in a long-term career, not just a job. Great work environment. Come be part of our family.

If you're currently employed but are feeling undervalued or unhappy at your current place of employment, you should consider Kia and CDJR of Fort Myers. We offer the best compensation package in all of South Florida, an extremely competitive pay plan, health insurance, and retirement benefits!

We are looking for a motivated Business Development Center Service Coordinatorto join our growing company. Here, you'll find the opportunities, resources, and support you need to grow and develop professionally. The individual in this rolewill be responsible for handling all incoming phone calls for service, as well as confirming service appointments and performing follow-up.

Business Development Center Service Coordinator Duties and Responsibilities

• Answer incoming customer calls and direct them to the appropriate dealership resource
• Answer service questions and schedule service appointments for customers over the phone.
• Place outbound calls to confirm appointments and follow up with no-shows to reschedule
• Respond quickly to internet andphone inquiries withfollow-up calls and emails
• Keeping positive relationships with teammates, serviceteams and dealership management

Business Development Center ServiceCoordinator Qualities and Requirements

• High school diploma or equivalent
• Must be comfortable answering phones
• Must have strong computer skills
• Ability to multi-task and work well under pressure
• Bi-lingualstrongly preferred
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Willing to submit to a pre-employment background check & drug screen
• Able to lift up to 15 lbs unassisted

Job Type: Full-time

Full-time benefits offered:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Employee discounts

Kia and CDJR of Fort Myers is an equal opportunity employer and a drug-free workplace.