Service Valet & Guest Experience Champion

Asbury Automotive Group; Fort Worth (TX); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Health insurance

Vision & dental plans

401k with company match

Employee discounts

Job summary

Asbury Automotive Group is seeking a Service Valet/Porter in Fort Worth, TX. You will welcome guests, verify vehicle details, and help move vehicles from the service drive to the shop. This role supports the Service Advisor and keeps the lot organized while working outdoors.

Ideal candidates enjoy fast-paced customer interactions, teamwork, and daily physical activity. Comprehensive benefits and growth opportunities are provided by Asbury.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background and drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information when possible.
• Assist the Service Advisor and keep the service drive organized.
• Move customer vehicles safely from the drive to the shop following the greeting process.
• Retain keys according to safeguard procedures.
• Promote strong working relationships across dealership teams.
• Support active vehicle delivery to improve CSI and return visits.
• Readily assist others to ensure full dealership operations and stay on feet outdoors for extended periods.

Skills

Customer service

Communication

Teamwork

Outdoor work

Manual transmission

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Valet/Porter, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The Service Valet/Porter is the initial contact at the dealership for the arriving service customer. The Service Valet is tasked with meeting and greeting customers when they arrive for service, and checking them in for their appointment. It is the Service Lot Attendant's responsibility to move customer’s vehicles from the service drive to the shop.

• Greet customers in a timely, friendly manner and obtain vehicle information at the customer’s vehicle when possible
• Assist the Service Advisor in helping customers while maintaining organization in the service drive
• Move the customers vehicle following the greeting process as outlined by management in a safe and secure manner
• Retain keys according to departmental safeguard procedures
• Actively promote effective working relationships with associates and departments in the dealership
• Follow dealership specific procedures for active vehicle delivery of the customers vehicleresulting in return visits and admirable (CSI) Customer Satisfaction Index
• Readily assist fellow dealership personnel in completing the work necessary to ensure full functioning of the dealership
• Ability to work outdoors and on your feet for extended periods of time

Qualifications:

• Ability to operate manual transmission is highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

INDOTHERDFW