Guest-Centric Service Valet | Auto Experience Champion

Asbury Automotive Group; Plano (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Employee discounts

Job summary

Asbury is seeking a friendly Service Valet/Porter to greet service customers, manage vehicle information, and move vehicles between lot and shop, supporting the service team.

You will work outdoors, stand for long periods, and help maintain showroom and service drive organization; prior driving and customer service experience preferred. Weekly pay and benefits accompany this role.

Join a team-focused environment at our Plano dealership and contribute to a positive CSI and guest experience.

Qualifications

• Must be 18 years or older.
• Must have a valid driver's license.
• Must pass pre-employment background and drug screening.

Responsibilities

• Greet customers promptly and obtain vehicle information at the customer's vehicle when possible.
• Assist the Service Advisor and maintain organization in the service drive.
• Move vehicles from service drive to the shop following proper procedures.
• Retain keys according to safeguard procedures.
• Promote positive working relationships with associates and departments.
• Ensure proper vehicle delivery and support CSI-focused customer experience.
• Assist dealership staff as needed to ensure full functionality of the dealership.
• Work outdoors and stand on your feet for extended periods.

Skills

Manual transmission

Valid driver's license

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Valet/Porter, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The Service Valet/Porter is the initial contact at the dealership for the arriving service customer. The Service Valet is tasked with meeting and greeting customers when they arrive for service, and checking them in for their appointment. It is the Service Lot Attendant's responsibility to move customer’s vehicles from the service drive to the shop.

• Greet customers in a timely, friendly manner and obtain vehicle information at the customer’s vehicle when possible
• Assist the Service Advisor in helping customers while maintaining organization in the service drive
• Move the customers vehicle following the greeting process as outlined by management in a safe and secure manner
• Retain keys according to departmental safeguard procedures
• Actively promote effective working relationships with associates and departments in the dealership
• Follow dealership specific procedures for active vehicle delivery of the customers vehicleresulting in return visits and admirable (CSI) Customer Satisfaction Index
• Readily assist fellow dealership personnel in completing the work necessary to ensure full functioning of the dealership
• Ability to work outdoors and on your feet for extended periods of time

Qualifications:

• Ability to operate manual transmission is highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

INDOTHER