Guest-Centric Service Valet & Porter

Asbury Automotive Group; Mesa (AZ); On-site; USD 16,000 - 19,000; Full time

Benefits offered by this job

Semi Monthly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and F-

Stock Awards (select management and)</

Job summary

Asbury Automotive Group in Mesa, AZ, seeks a Service Valet/Porter to greet customers, check in arrivals for service, and move vehicles from the drive to the shop. You will support the service team, maintain organization, and uphold safety standards in a fast-paced dealership environment.

The role requires at least 18 years old, a valid driver's license, and the ability to pass a background and drug screening. Manual transmission experience is a plus for this outdoor position.

Qualifications

• Must be at least eighteen years old.
• Must have a valid driver’s license.
• Must be able to pass pre-employment background and drug screening.
• Ability to operate manual transmission is highly preferred.

Responsibilities

• Greet customers and obtain vehicle information at arrival.
• Assist service staff and keep the service drive organized.
• Move customer vehicles from service drive to shop following safety procedures.
• Retain keys per department safeguarding procedures.
• Promote teamwork across dealership personnel and departments.
• Ensure proper vehicle delivery procedures to support CSI goals.
• Support dealership operations to keep all areas functioning smoothly.
• Maintain being on your feet and working outdoors for extended periods.

Skills

Customer service

Communication skills

Valid driver's license

Outdoor work

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Valet/Porter, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The Service Valet/Porter is the initial contact at the dealership for the arriving service customer. The Service Valet is tasked with meeting and greeting customers when they arrive for service, and checking them in for their appointment. It is the Service Lot Attendant's responsibility to move customer’s vehicles from the service drive to the shop.

• Greet customers in a timely, friendly manner and obtain vehicle information at the customer’s vehicle when possible
• Assist the Service Advisor in helping customers while maintaining organization in the service drive
• Move the customers vehicle following the greeting process as outlined by management in a safe and secure manner
• Retain keys according to departmental safeguard procedures
• Actively promote effective working relationships with associates and departments in the dealership
• Follow dealership specific procedures for active vehicle delivery of the customers vehicleresulting in return visits and admirable (CSI) Customer Satisfaction Index
• Readily assist fellow dealership personnel in completing the work necessary to ensure full functioning of the dealership
• Ability to work outdoors and on your feet for extended periods of time

Qualifications:

• Ability to operate manual transmission is highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background and drug test)

Company Benefits:

Pay and Recognition:

• Semi Monthly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities