SERVICE-TO-SALES MANAGER

Hanania Automotive Group; Orange Park (FL); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

100K+ earning potential

Competitive performance-based pay

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) & Paid Leave Time

Ongoing training and development

Job summary

Hanania Automotive Group is seeking a strategic Vehicle Exchange Manager to collaborate with the Service Department and guide customers toward smarter upgrades based on equity, mileage, warranties, and market conditions. This role blends service, sales, and customer experience on the service drive, avoiding high-pressure tactics while creating genuine value for customers and the dealership.

With a focus on consultative selling, there’s meaningful impact on customer outcomes and growth

Qualifications

• Proven success in automotive sales, service-to-sales, BDC, or a related customer-facing automotive role.
• Strong understanding of vehicle equity, trade values, repair costs, and automotive ownership economics.
• Service Advisor or Service Department experience is a strong plus.
• Comfortable working directly on the service drive and engaging customers in a natural, professional manner.
• Strong consultative selling and closing skills without relying on high-pressure tactics.
• Tech-savvy and comfortable using CRM, equity-mining, appraisal, and dealership management tools.
• Excellent communication, presentation, and relationship-building skills.
• Highly motivated, self-directed, and results-oriented.

Responsibilities

• Review daily service appointments, CRM data, equity positions, mileage, warranties, and repair estimates to identify potential vehicle exchange opportunities.
• Engage service customers through a professional, low-pressure approach and introduce them to their vehicle's current market and equity position.
• Conduct equity reviews and present upgrade opportunities based on the customer's individual situation.
• Show customers how a newer vehicle may provide financial advantages compared with continued repairs, maintenance, or their current payment.
• Coordinate immediate, no-obligation vehicle appraisals while the customer's vehicle is being serviced.
• Build a strong partnership with Service Advisors and the Service Department to create seamless customer introductions.
• Follow up with service customers and maintain a pipeline of future vehicle exchange opportunities.
• Utilize CRM and equity-mining technology to consistently identify and develop opportunities.
• Track results and continuously improve the service-to-sales process.
• Represent The Hanania Way by putting the customer's needs first and creating a transparent, consultative experience.

Skills

Automotive sales

Service-to-sales

BDC

CRM

Equity & trade values

Closing skills

Customer relationship

Tech-savvy

Communication

Relationship building

Tools

CRM software

Equity-mining tools

Appraisal software

Dealership management tools

Job description

Job Details Job Location: Hanania Acura of Orange Park - Jacksonville, FL 32244 Vehicle Exchange Manager

Turn Service Visits Into Opportunities. Build Relationships. Drive Growth.

$100K+ Earning Potential

A Different Kind of Automotive Sales Role

At Hanania Automotive Group, we’re looking for a strategic, relationship-driven Vehicle Exchange Manager to work directly with our Service Department and help customers discover when upgrading their vehicle may make more financial sense than continuing to invest in their current one.

This is not traditional showroom sales. You’ll meet customers where they already are—on the service drive—and use vehicle equity, mileage, repair needs, warranties, and current market conditions to identify opportunities that genuinely benefit the customer.

If you’re a consultative salesperson, service-to-sales expert, or automotive professional who knows how to create opportunities without high-pressure tactics, this could be your next big career move.

$100K+ Earning Potential

The Hanania Advantage

At Hanania Automotive Group, we invest in people who drive results and create exceptional customer experiences.

We Offer:

• $100K+ earning potential
• Competitive performance-based compensation
• Medical, Dental & Vision Insurance
• Voluntary Benefits
• Company-Paid Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Leave Time (PLT)
• Ongoing training and professional development
• Career advancement opportunities throughout our growing organization
• Employee discounts on vehicle purchases, parts, and service
• A collaborative, innovative, and performance-driven environment

How You’ll Make an Impact

• Review daily service appointments, CRM data, equity positions, mileage, warranties, and repair estimates to identify potential vehicle exchange opportunities.
• Engage service customers through a professional, low-pressure approach and introduce them to their vehicle's current market and equity position.
• Conduct equity reviews and present upgrade opportunities based on the customer's individual situation.
• Show customers how a newer vehicle may provide financial advantages compared with continued repairs, maintenance, or their current payment.
• Coordinate immediate, no-obligation vehicle appraisals while the customer's vehicle is being serviced.
• Build a strong partnership with Service Advisors and the Service Department to create seamless customer introductions.
• Follow up with service customers and maintain a pipeline of future vehicle exchange opportunities.
• Utilize CRM and equity-mining technology to consistently identify and develop opportunities.
• Track results and continuously improve the service-to-sales process.
• Represent The Hanania Way by putting the customer's needs first and creating a transparent, consultative experience.

Qualifications What Sets You Apart

• Proven success in automotive sales, service-to-sales, BDC, or a related customer-facing automotive role.
• Strong understanding of vehicle equity, trade values, repair costs, and automotive ownership economics.
• Service Advisor or Service Department experience is a strong plus.
• Comfortable working directly on the service drive and engaging customers in a natural, professional manner.
• Strong consultative selling and closing skills without relying on high-pressure tactics.
• Tech-savvy and comfortable using CRM, equity-mining, appraisal, and dealership management tools.
• Excellent communication, presentation, and relationship-building skills.
• Highly motivated, self-directed, and results-oriented.
• Ability to build strong relationships with Service Advisors and dealership leadership.
• Valid driver's license with an acceptable driving record.
• Must successfully pass a pre-employment background check and hair follicle drug screening.

The Hanania Way

At Hanania Automotive Group, The Hanania Way means putting people first, leading with integrity, exceeding expectations, and finding better ways to serve our customers.

The Vehicle Exchange Manager is at the intersection of Service, Sales, and Customer Experience—creating opportunities that benefit both the customer and the dealership.

If you’re ready to take a fresh approach to automotive sales, build something meaningful on the service drive, and earn $100K+ while helping customers make smarter vehicle decisions, we want to meet you.

Don't wait for customers to walk into the showroom. Go where the relationship already exists.

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.