SERVICE VEHICLE AQUISITION SPECIALIST

Hanania Automotive Group; Jacksonville (FL); On-site; USD 38,000 - 72,000; Full time

Benefits offered by this job

Competitive pay & incentives

Benefits package

Training & development

Positive culture

Employee discounts on vehicles, parts,

Job summary

Hanania Automotive Group in Jacksonville, FL is seeking a service-oriented professional to engage service customers and identify equity opportunities without traditional sales pressure.

You will work with service advisors and management, use CRM tools to log interactions, and help customers explore trade-in options while maintaining a pressure-free experience.

Strong background in internet and phone sales, a high school diploma, and ability to pass pre-employment screening are preferred.

Qualifications

• Background in internet and phone sales with customer focus.
• Ability to learn vehicle appraisal and equity opportunities.
• Pass pre-employment background check and drug screening.
• High school diploma or equivalent required.

Responsibilities

• Engage service customers without pressuring into sales.
• Identify potential equity opportunities and trade-in options.
• Discuss vehicle benefits and options in an informative way.
• Collaborate with service advisors and management teams.
• Maintain product knowledge and professionalism in all interactions.
• Log interactions and follow-ups in CRM and internal systems.

Skills

Internet sales

Phone sales

Customer service

CRM experience

Education

High school diploma or equivalent

Tools

CRM software

Internal tools

Job description

Job Location: Hanania Automotive Corporate - Jacksonville, FL 32244

Turn service lane conversations into powerful opportunities—without ever stepping into sales.

Experience the Hanania Advantage

• Competitive pay with performance incentives tied to successful vehicle acquisitions.
• Comprehensive benefits including health, dental, voluntary plans, and strong retirement packages beginning the month after hire.
• Ongoing training and development to strengthen your communication, product knowledge, and appraisal awareness.
• A positive, supportive culture built on the Hanania Way—integrity, transparency, and putting customers first.
• Access to top‑tier vehicles and exclusive employee discounts on purchases, parts, and services.

What You’ll Do

Engage Service Customers—Not Sales Leads: Approach customers in the service department with professionalism and warmth. Build rapport, identify needs, and discuss potential equity opportunities—without involving sales staff.

Identify Vehicle Acquisition Opportunities: Assess customer interest in upgrading or trading their current vehicle. Communicate potential benefits, equity positions, and options in a way that feels informative—not sales‑driven.

Provide a Seamless Customer Experience: Act as a trusted advisor. If customers are interested in exploring trade‑in options, assist them through the process and transition them smoothly to the appropriate department, keeping the experience easy and pressure‑free.

Collaborate With Service & Management Teams: Work closely with service advisors, appraisers, and management to ensure accurate vehicle information, smooth processes, and timely follow‑up.

Maintain Professionalism & Product Knowledge: Stay informed on current incentives, inventory, vehicle values, and market trends. Represent the dealership with a polished, friendly, and knowledgeable demeanor.

Track & Report Performance: Use CRM and internal tools to log interactions, monitor opportunities, and maintain organized follow‑up notes.

Qualifications

• Strong background in internet and phone sales.
• Must be able to pass pre‑employment screen (background & hair follicle drug test).
• Minimum of a high school diploma or equivalent.
• Experience in a sales role at a dealership preferred.
• History of strong CSI (Customer Satisfaction Index) scores.

If you’re a people‑focused professional who enjoys helping customers, spotting opportunities, and creating value without the pressure of traditional sales, this role is your lane. Join a team that rewards initiative, celebrates growth, and leads with excellence—the Hanania Way.

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.