Service Technician - Waterloo

Sydenstricker Nobbe Partners; Waterloo (IL); On-site; USD 19,000 - 34,000; Full time

Job summary

SNP Waterloo is seeking an experienced Service Technician to diagnose and repair John Deere equipment and related technology at our Waterloo, IL shop and on-site locations. You will mentor trainees, manage field service tasks, and ensure accurate documentation and timely work orders.

The role requires strong electronics, hydraulic and mechanical knowledge, valid CDL preferred, and a commitment to safety and quality. Competitive hourly pay with travel up to 50%.

Qualifications

• High School Diploma or GED required or equivalent experience.
• Associate degree preferred.
• Experience in diagnostics and repairs of agricultural/turf machinery.
• Familiarity with John Deere equipment and technology is a plus.
• Experience with service documentation and time reporting is required.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment and technology.
• Mentors Service Technician Trainees and Service Technicians; conducts or supports customer clinics.
• Performs diagnostics and repairs in the field as required.
• Accountable for billable time and assigned work orders.
• Responsible for complete documentation of diagnostics and repairs and timely submittal of information.
• Participates in Service EDUCATE Training programs for skill development.
• Operates and maintains vehicles, tools and equipment.
• Maintains clean, orderly work area and follows safety rules.
• Keeps knowledge current on John Deere and competitor products.

Skills

Diagnostics

Repairs

Field service

Documentation

Service ADVISOR

Education

High School Diploma / GED

Associate degree preferred

Tools

Service ADVISOR

Job description

Job DetailsLevel: ExperiencedJob Location: SNP Waterloo - Waterloo, IL 62298Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $14.00 - $25.00 HourlyTravel Percentage: Up to 50% Job Category: Skilled Labor - TradesPosition Specifics

Department: Service

Reports to: Service Manager or Service Location Manager

Purpose: Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment and technology
• Mentors Service Technician Trainees and Service Technicians Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products

Qualifications

Experience, Education, Skills and Knowledge:

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technicians specialty
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associate degree preferred
• Valid driver's license required; CDL (Commercial Driver's License) preferred