Operations Coordinator

Topcon Solutions, Inc.; Spokane (WA); Presencial; USD 32.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Tuition Reimbursement

Paid Holidays

Paid Time Off

Sick Time

Descripción de la vacante

Topcon Solutions Stores, Inc. in Spokane is seeking a Front Counter Operations Coordinator to be the first point of contact for customers and field teams, ensuring smooth daily operations and seamless service at our location.

You will support orders, inventory, and coordination with multiple departments to keep projects moving. The ideal candidate is customer-focused with strong communication skills, proficient in Microsoft Office, and familiar with ERP systems (SAP is a plus).

Formación

• Front-desk and office administration experience required.
• Strong customer service and interpersonal skills.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Experience with ERP systems (SAP a plus).
• Ability to lift up to 50 pounds.

Responsabilidades

• Serve walk-in customers and handle phones.
• Enter and update sales and rental orders with the sales team.
• Monitor open orders for timely shipping.
• Perform weekly inventory counts.
• Coordinate inventory transfers between locations.
• Work with the service department for equipment turnaround.
• Update records in the ERP system.
• Process vendor invoices and forward to accounting.
• Reconcile petty cash and cash transactions.
• Monitor sales activity and resolve issues.

Conocimientos

Customer-Focused

Detail-Oriented

Clear Communicator

Problem Solving

Team Player

Organized

Learn Quickly

Educación

High School Diploma

Herramientas

SAP ERP

Descripción del empleo

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. To learn more about Topcon career opportunities go to www.topconcareers.com. Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name. At our company, the front counter is the heartbeat of daily operations. As a Front Counter Operations Coordinator, you’ll play a vital role in keeping projects moving, supporting customers, and keeping the location connected. This position is ideal for someone who thrives in a fast-paced, hands-on environment and takes pride in being the first point of contact for customers and field teams. You won’t just be filling a role, you’ll be supporting the crews and contractors who are building our communities. We value practical problem-solving, open communication, and a team-first mindset, and we’re committed to helping our employees grow alongside the business.

Who You Are

You’re a dependable, customer-focused professional who enjoys balancing people interaction with operational details.

• Customer-Focused & Detail-Oriented - Comfortable working the front counter, handling phones, and ensuring every customer interaction is handled accurately and professionally.
• Clear & Professional Communicator - Able to work effectively with customers, sales teams, service technicians, vendors, and warehouse staff.
• Resourceful Problem Solver - Proactive in identifying issues and finding practical solutions in a busy construction and equipment-based environment.
• Team-Oriented - Collaborative by nature and willing to support multiple departments to ensure smooth daily operations.
• Organized & Reliable - Capable of managing orders, inventory tasks, and financial paperwork with accuracy and consistency.
• Committed to Learning - Interested in understanding construction products, rental equipment, and internal systems to continuously improve performance.

What You Will Do

• Serving walk-in customers and managing all incoming phone calls.
• Entering and updating sales and rental orders in coordination with the sales team, ensuring special handling or delivery requirements are documented.
• Monitoring open sales and purchase orders to ensure accurate and timely shipping or fulfillment.
• Performing weekly cycle counts and coordinating mobile inventory counts with sales representatives.
• Coordinating inventory transfers between locations.
• Working closely with the service department to ensure timely turnaround of customer equipment.
• Updating and maintaining inventory, sales, and rental records in the ERP system.
• Processing vendor invoices and forwarding them to the accounting department.
• Reconciling petty cash and ensuring all checks and cash transactions are submitted to accounting.
• Monitoring sales activity, troubleshooting customer or internal issues, and coordinating equipment pickup or delivery as needed.

What You Need

• High School Diploma or equivalent.
• Experience in office administration or front-desk operations.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with ERP systems (SAP experience a plus).
• Preferred experience in inventory control, customer service, warehouse operations, or construction-related retail.
• Basic sales support or marketing experience is a plus.
• Ability to lift up to 50 pounds.
• US Candidates the base pay range 23.00 to 30.00 per hour is a projected hiring range for a position, level and potential work location(s) listed.
• Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.
• Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits.
• We also offer time off for our employees to recharge.
• Our employees are eligible for paid company holidays, paid personal time off and paid sick time that meets or exceeds state/local requirements.
• Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law.
• Changes in the position level, location or other factors associated with the role may change the final determined compensation.
• Topcon time off policies can vary between Topcon Positioning Systems, Inc. and Topcon Solutions Stores, Inc, as well as roles which are exempt or non-exempt.
• For hourly ("non-exempt") employees, we offer personal paid time off which accrues in accordance with local standards.
• For salaried ("exempt") employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs.
• All paid time off policies are in accordance with or exceeding local law.
• Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

We are Topcon. We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services. We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow. Learn more here.