Service Technician - Technology Products

Socket.dev; Tempe (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Stallion Infrastructure Services seeks a Service Technician to install, configure, and repair electronic communications and surveillance systems at remote field sites. You will provide hands-on field support for communications and networked surveillance equipment with a customer-first attitude.

Key duties include installing and repairing mobile cellular equipment, wireless networks, IP cameras and NVRs, performing routine system checks, and coordinating with project managers.

Qualifications

• Two-year vocational or technical program or equivalent field experience.
• 1–2 years of experience in surveillance, communications, or related low-voltage installation work.

Responsibilities

• Install, configure, and repair communication systems including mobile cellular equipment, wireless networks, and satellite equipment.
• Support maintenance and repair of surveillance systems including IP cameras and NVRs.
• Configure and troubleshoot network, telephony, and satellite terminal-related systems.
• Perform routine maintenance and system checks; complete field retrofits and upgrades.
• Communicate job progress and issues to customers, project managers, and management.
• Crosstrain and collaborate with additional field operations as required.

Skills

Networking basics

Low-voltage systems

VMS

IP cameras

Independent work

Troubleshooting

Customer service

MS Outlook

MS Excel

MS Word

Driver's license

Lift 60 lbs

Work outdoors

Pickup truck

Ladders

Drug test

Background check

Education

Two-year vocational/technical program or equivalent

1–2 years of surveillance/communications/low-voltage installation experience

Job description

The Service Technician executes the setup, installation, and repair of electronic communication and surveillance systems for remote and field-based sites. This position provides field support for technology products such as communications and networked surveillance equipment. It requires hands-on technical skills, strong troubleshooting ability, and a customer-first attitude.

Role Priorities / Responsibilities:

• Install, configure, and repair communication systems. Including: mobile cellular communications equipment, wireless network products, and satellite equipment (e.g., PBX, modems, routers, satellite terminals, and hard-wired connections).
• Support maintenance and repair of surveillance systems including IP cameras, NVRs, and supporting powered components.
• Configure and troubleshoot network, telephony, and satellite terminal-related systems.
• Perform routine maintenance and system checks; complete field retrofits and upgrades.
• Communicate job progress and issues to customers, project managers, and management.
• Crosstrain and collaborate with additional field operations as required.

Essential Knowledge, Skills and Abilities:

• Knowledge of basic networking concepts and low-voltage systems.
• Familiarity with various Video Management Systems (VMS) and IP-based cameras.
• Ability to work independently or with minimal remote guidance.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail and strong customer service orientation.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Valid driver’s license and acceptable driving record.
• Ability to lift and carry up to 60 lbs as lifting batteries during installation may be required.
• Ability to work outside in the elements (heat, rain, mud, cold)
• Ability to drive a ½ ton pick-up truck and experience towing and hauling a trailer.
• Ability to work on ladders and at heights greater than 10 feet from the ground.
• Ability to pass a drug and alcohol test and background screen

Education or Certification required (if applicable):

• Training from a two-year vocational or technical program or equivalent field experience.
• 1–2 years of experience in surveillance, communications, or related low-voltage installation work.

Stallion Infrastructure Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.