Field Service Technician

Stallion Infrastructure Services; Houston (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Stallion Infrastructure Services is seeking a Surveillance and Security Field Technician to join our team in Houston. You will handle the setup, installation and repair of electronic communications and surveillance equipment, and travel frequently to customer sites.

In this customer-facing role, you will diagnose issues, configure networks, and ensure installations meet client requirements while maintaining safety and quality standards.

Qualifications

• Must have knowledge of VMS, IP cameras, and CCTV components.
• Strong networking knowledge and ability to troubleshoot.
• Proven ability to work with minimal supervision.
• Excellent attention to detail and customer service mindset.
• Technical proficiency with Microsoft Office applications.

Responsibilities

• Set up, install and repair electronic communications equipment including CCTV and surveillance systems.
• Provide field support for Solar Surveillance product line.
• Configure network, telephony and other communication gear.
• Communicate job progress to customers and managers.
• Troubleshoot network, telephony, LTE, and VSAT issues.
• Perform field retrofits and product improvements.
• Guide customers on optimal equipment placement and configuration.
• Travel frequently to customer sites and out of state as needed.

Skills

Video Management Systems (VMS)

IP cameras

Computer networking

Minimal supervision

Low voltage troubleshooting

Attention to detail

Customer service oriented

Microsoft Office proficiency

Valid driver's license

Education

Two-year vocational training

Tools

iDirect / isite

NVRs

Job description

Role Summary

As a key member of the Surveillance and Security Product Line, the Surveillance and Security Field Technician is a communication position responsible for the setup, installation and repair of electronic communications equipment, as well as installation, maintenance and repair of surveillance equipment. This position is a customer facing role that will require frequent travel.

Role Priorities / Responsibilities

• The technician will be responsible for field support of the Solar Surveillance product line
• Set up, install and repair electronic communications equipment; including computers, phone systems, wireless products, LTE, and satellite systems (systems/equipment used, but not limited to: PBX, Auto Acquirers, LTE modems, and use of hard wiring)
• Communicate job progress to customers, job managers, and Technical Services
• Configure network, telephony and other communication equipment
• Diagnose and troubleshoot network, telephony, LTE, and VSAT related issues
• Troubleshoot and repair solar systems related to product lines
• Complete field retrofits related to product improvements
• Provide guidance to customers for best equipment placement and configuration during installations and service calls

Essential Knowledge, Skills And Abilities

• Knowledge of various VMS (Video Management Systems)
• Knowledge of various types of IP cameras and supporting systems and components
• Knowledge of computer networking systems
• Demonstrated ability to work with minimal supervision
• Able to troubleshoot low voltage systems on their own or with minimal remote guidance
• Demonstrates a strong work ethic
• Exemplifies a customer service first attitude
• Exemplifies attention to detail in their work
• Knowledge of Microsoft Excel, Word Processing, and Outlook email applications
• Must have a valid driver's license and a motor vehicle record that meets fleet insurance requirements
• Ability to travel out of state for extended periods of time
• Ability to lift equipment weighting up to 60lbs

Preferred Knowledge, Skills And Abilities

• Demonstrates a strong work ethic
• Exemplify a customer service first attitude
• Exemplify attention to detail in their work
• Knowledge of Microsoft Excel, Word Processing, and Outlook email applications
• iDirect / isite experience
• Training from a two-year vocational school or equivalent training
• 2 years of experience working with CCTV systems including IP cameras, NVRs and other peripheral components
• 2 years' experience working with networking
• Preferred 5 years of experience working with and troubleshooting various transports (LTE, Satellite and various point to point systems)
• Preferred 5 years of experience working with low voltage systems including 12VDC, 24VDC and 110VAC

Stallion Infrastructure Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.