Service Technician - Technology Products

Socket.dev; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Socket.dev is seeking a Service Technician I to install, configure, and repair communications and surveillance systems at remote and field sites. This role requires hands-on technical skills, strong troubleshooting, and a customer-first attitude, with frequent travel to client locations.

You will work on cellular, wireless, and satellite equipment, IP cameras, and NVRs, performing routine checks and upgrades while communicating progress to customers and project managers.

Qualifications

• Knowledge of basic networking concepts and low-voltage systems.
• Familiarity with Video Management Systems (VMS) and IP-based cameras.
• Ability to work independently with minimal guidance.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail and customer service orientation.

Responsibilities

• Install, configure, and repair communication systems including cellular, wireless, and satellite equipment.
• Support maintenance and repair of surveillance systems such as IP cameras and NVRs.
• Configure and troubleshoot network, telephony, and satellite terminals.
• Perform routine maintenance and system checks; complete field retrofits and upgrades.
• Communicate job progress to customers, project managers, and management.
• Crosstrain and collaborate with additional field operations as required.

Skills

Networking concepts

Low-voltage systems

Troubleshooting

Customer service

MS Office (Outlook, Excel, Word)

Driver's license

Physical lifting up to 60 lbs

Education

Two-year vocational or technical program

Tools

VMS software

IP cameras

Job description

The Service Technician I executes the setup, installation, and repair of electronic communication and surveillance systems for remote and field-based sites. This position provides field support for technology products such as communications and networked surveillance equipment. It requires hands‑on technical skills, strong troubleshooting ability, and a customer‑first attitude. This position requires frequent travel.

Key Responsibilities:

• Install, configure, and repair communication systems. Including: mobile cellular communications equipment, wireless network products, and satellite equipment (e.g., PBX, modems, routers, satellite terminals, and hard‑wired connections).
• Support maintenance and repair of surveillance systems including IP cameras, NVRs, and supporting powered components.
• Configure and troubleshoot network, telephony, and satellite terminal‑related systems.
• Perform routine maintenance and system checks; complete field retrofits and upgrades.
• Communicate job progress and issues to customers, project managers, and management.
• Crosstrain and collaborate with additional field operations as required.

Essential Knowledge, Skills & Abilities:

• Knowledge of basic networking concepts and low‑voltage systems.
• Familiarity with various Video Management Systems (VMS) and IP‑based cameras.
• Ability to work independently or with minimal remote guidance.
• Strong troubleshooting and problem‑solving skills.
• Excellent attention to detail and strong customer service orientation.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Valid driver’s license and acceptable driving record.
• Ability to lift up to 60 lbs and travel as needed.

Preferred Qualifications:

• Training from a two‑year vocational or technical program or equivalent field experience.
• 1–2 years of experience in surveillance, communications, or related low‑voltage installation work.