Service Technician - Technology Products

Stallion Infrastructure Services; Haughton (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Stallion Infrastructure Services seeks a Service Technician I to install, configure, and repair electronic communication and surveillance systems at remote and field-based sites.

This role provides field support for technology products such as communications and networked surveillance equipment, requiring hands-on technical skills, troubleshooting ability, and a customer-first attitude.

Qualifications

• Knowledge of basic networking concepts and low-voltage systems.
• Familiarity with various Video Management Systems (VMS) and IP-based cameras.
• Ability to work independently or with minimal remote guidance.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail and strong customer service orientation.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Valid driver's license and acceptable driving record.
• Ability to lift up to 60 lbs and travel as needed.

Responsibilities

• Install, configure, and repair communication systems including mobile cellular, wireless network products, and satellite equipment.
• Support maintenance and repair of surveillance systems including IP cameras and NVRs.
• Configure and troubleshoot network, telephony, and satellite terminal-related systems.
• Perform routine maintenance and system checks; complete field retrofits and upgrades.
• Communicate job progress and issues to customers, project managers, and management.
• Crosstrain and collaborate with additional field operations as required.

Skills

Basic networking concepts

VMS / IP cameras familiarity

Independent work

Troubleshooting

Customer service orientation

Microsoft Outlook, Excel, Word

Valid driver\'s license

Lift up to 60 lbs

Travel flexibility

Education

Two-year vocational or technical program

Job description

The Service Technician I executes the setup, installation, and repair of electronic communication and surveillance systems for remote and field-based sites. This position provides field support for technology products such as communications and networked surveillance equipment. It requires hands-on technical skills, strong troubleshooting ability, and a customer-first attitude.

Key Responsibilities

• Install, configure, and repair communication systems. Including: mobile cellular communications equipment, wireless network products, and satellite equipment (e.g., PBX, modems, routers, satellite terminals, and hard-wired connections).
• Support maintenance and repair of surveillance systems including IP cameras, NVRs, and supporting powered components.
• Configure and troubleshoot network, telephony, and satellite terminal-related systems.
• Perform routine maintenance and system checks; complete field retrofits and upgrades.
• Communicate job progress and issues to customers, project managers, and management.
• Crosstrain and collaborate with additional field operations as required.

Essential Knowledge, Skills & Abilities

• Knowledge of basic networking concepts and low-voltage systems.
• Familiarity with various Video Management Systems (VMS) and IP-based cameras.
• Ability to work independently or with minimal remote guidance.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail and strong customer service orientation.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Valid driver's license and acceptable driving record.
• Ability to lift up to 60 lbs and travel as needed.

Preferred Qualifications

• Training from a two-year vocational or technical program or equivalent field experience.
• 1–2 years of experience in surveillance, communications, or related low-voltage installation work.