Field Service Technician: Surveillance & Network Installations

Socket.dev; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Socket.dev is seeking a Service Technician I to install, configure, and repair communications and surveillance systems at remote and field sites. This role requires hands-on technical skills, strong troubleshooting, and a customer-first attitude, with frequent travel to client locations.

You will work on cellular, wireless, and satellite equipment, IP cameras, and NVRs, performing routine checks and upgrades while communicating progress to customers and project managers.

Qualifications

• Knowledge of basic networking concepts and low-voltage systems.
• Familiarity with Video Management Systems (VMS) and IP-based cameras.
• Ability to work independently with minimal guidance.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail and customer service orientation.

Responsibilities

• Install, configure, and repair communication systems including cellular, wireless, and satellite equipment.
• Support maintenance and repair of surveillance systems such as IP cameras and NVRs.
• Configure and troubleshoot network, telephony, and satellite terminals.
• Perform routine maintenance and system checks; complete field retrofits and upgrades.
• Communicate job progress to customers, project managers, and management.
• Crosstrain and collaborate with additional field operations as required.

Skills

Networking concepts

Low-voltage systems

Troubleshooting

Customer service

MS Office (Outlook, Excel, Word)

Driver's license

Physical lifting up to 60 lbs

Education

Two-year vocational or technical program

Tools

VMS software

IP cameras

Job description

Socket.dev is seeking a Service Technician I to install, configure, and repair communications and surveillance systems at remote and field sites. This role requires hands-on technical skills, strong troubleshooting, and a customer-first attitude, with frequent travel to client locations.

You will work on cellular, wireless, and satellite equipment, IP cameras, and NVRs, performing routine checks and upgrades while communicating progress to customers and project managers.