Field Service Technician 1

AMS Group, Inc.; Stevensville (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

A security technology company is seeking a Field Service Technician to support the installation and maintenance of surveillance systems. The role requires up to 60% travel and involves on-site installation and configuration according to engineering plans. Candidates should possess a high school diploma and demonstrate technical understanding and effective communication skills. No prior field service experience is required, making this a great entry-level opportunity.

Qualifications

• Ability to read and apply technical manuals and engineering drawings.
• Team player capable of effective communication with peers and leadership.
• Ability to follow safety requirements and established procedures in field environments.

Responsibilities

• Install and maintain surveillance systems per engineering instructions.
• Assist with corrective actions for known issues under guidance.
• Provide remote technical assistance as required.

Skills

Technical manual understanding

Effective communication

Problem-solving

Team collaboration

Organizational skills

Education

High school diploma or equivalent (GED)

Tools

Microsoft Word

Microsoft Excel

Windows

Linux

Job description

Field Service Technician (FST) 1 supports installation and maintenance of surveillance sensors, command & control software, and interfaces, providing installation, operational, and maintenance support to external customers. The role follows direction of senior technicians and engineers, executing field service tasks per engineering plans and guidance. The position reports to the Field Service Lead and requires up to 60% travel within and abroad the United States.

Responsibilities

• On-site installation, configuration, and maintenance of security and surveillance systems per engineering drawings, procedures, and field service engineer direction.
• Execute tasks related to cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure.
• Perform server rack population, equipment mounting, structured cabling, labeling, and physical system assembly following established procedures.
• Support scheduled field service activities both CONUS and OCONUS, including equipment installation, system validation, and routine maintenance.
• Identify system irregularities or installation issues and report to Field Service Engineers for diagnosis and resolution.
• Assist with corrective actions for known issues under guidance from Field Service Engineers or senior technicians.
• Safely use hand tools, test equipment, and basic diagnostics following training and procedures.
• Follow wiring diagrams, checklists, and installation documentation to ensure correct assembly and installation.
• Provide remote or telephonic technical assistance as directed.
• Complete required field service documentation, checklists, and installation records accurately and timely.
• Provide clear written and verbal status updates to Field Service Engineers and project leadership as required.
• Participate in formal training, on-the-job instruction, and mentorship; achieve proficiency in tools, equipment, and systems within 6–12 months.
• Maintain required certifications, safety training, and operational qualifications associated with the role.

Requirements

Knowledge, Skills & Abilities

• Follow established procedures, identify deviations, and report issues.
• Read, understand, and apply technical manuals, engineering drawings, wiring diagrams, and written procedures.
• Use hand tools, test equipment, and company-provided systems safely as per training.
• Follow established processes, checklists, and safety requirements in field environments.
• Identify deviations from expected system behavior and report appropriately.
• Team player; build solid working relationships with technical staff, peers, government customers, and host nation end users.
• Effective verbal communication for coordination with engineers, leadership, and site personnel.
• Strong organizational skills; manage assigned tasks in dynamic field environments.
• Lift up to 50 pounds; comfortable working at height and willing to become a certified climber/rescuer.
• Obtain and maintain a valid U.S. passport for domestic and international travel.
• Eligible to obtain and maintain a U.S. Department of Defense (DoD) Secret security clearance.

Preferred Qualifications

• Prior exposure to technical, mechanical, electrical, IT, or field-based work environments (military, vocational, internship, entry-level technical).
• Basic familiarity with electronic systems, cabling, or structured wiring concepts.
• Basic computer literacy, use of standard software applications (Microsoft Word, Excel, Outlook) and operating systems (Windows, Linux).
• Experience with hand tools, power tools, basic test equipment, or maintenance tools through coursework, training, or prior experience.
• Experience in environments with adherence to safety procedures, technical instructions, or standardized processes.
• Interest in developing technical skills related to surveillance systems, networking, electronics, or field service operations.

Work Experience / Education

• High school diploma or equivalent (GED) required.
• No prior field service experience required for entry into this role.