Field Service Technician - Commercial Security Systems

Tech Systems Inc. (TSi); Jackson (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Tech Systems Inc. (TSi) is seeking a Field Service Technician to repair, maintain, and install security systems at client sites in Michigan.

You will handle access control, video security, intrusion, alarms, infant protection, and intercom systems as part of a regional team. Ideal candidates have 2+ years in commercial security systems installation or service, basic networking/IP skills, and a proven ability to manage multiple tasks with strong customer service and communication.

Qualifications

• High School Diploma or equivalent.
• 2+ years in commercial security systems installation or service.
• Experience reading blueprints/schematics.
• Must have basic computer skills (MS Word/Excel/Outlook).
• Valid driver’s license and clean driving record.
• Excellent customer service and ability to manage multiple projects.
• Strong communication, organization, and problem-resolution skills.
• Ability to work independently and safely in client sites.

Responsibilities

• Respond to service calls within area and restore systems to full functionality.
• Install systems per Tech Systems Installation Standards.
• Read and interpret blueprints and schematics.
• Update tickets and communicate status with Customer Service Representative.
• Account for inventory and resources accurately.
• Perform Preventive Maintenance inspections per policy.
• Assist with other technical support issues as needed.
• Attend to duties assigned by Regional Manager or executives.

Skills

Networking

IP systems

Customer service

Time management

Multitasking

Problem solving

Communication

Driver’s license

Security awareness

Education

High School Diploma or equivalent

Tools

Microsoft Office

Smartsheet

IT basics

Job description

General Description

The Field Service Technician is responsible for handling all tasks within their assigned area to repair, maintain, and install security systems. This includes but is not limited to access control, video security, intrusion, alarm, infant protection, and intercom systems.

Position Responsibilities And Expectations

• Responds to all service calls within their assigned area within guaranteed response times and with objective of restoring system(s) to full functionality.
• Properly installs systems according to Tech Systems Installation Standards.
• Possesses the ability to read and interpret blueprints and schematics.
• Ensures that all tasks are handled properly in accordance with Tech Systems’ policies and procedures.
• Identifies manufacturer revisions, upgrades, and installs independently.
• Communicates with Customer Service Representative regarding status, progress, and resolution of all assigned tasks. Updates tickets in service and project tracking system.
• Must accurately account for company inventory and resources in their possession.
• Performs system Preventive Maintenance inspections according to policy and procedures.
• Assists with other technical support issues, as needed.
• Attends to other matters and duties necessitated as assigned by the Regional Manager or executive staff of Tech Systems.

Minimum Qualifications

• High School Diploma or equivalent.
• At least two (2) years prior work experience in commercial security systems installation or service.
• Must have networking skills and 1-year experience programming access and video systems.
• Possess minimum factory and/or internal security system certifications to work independently.
• Must have basic computer skills, including, but not limited to, working knowledge of Microsoft based products (such as MS Word, Excel, and Outlook), Smartsheet and IT skillset with understanding of best practices when it comes to IP systems.
• Excellent customer service skills, including a sense of urgency when attending to customer needs.
• Strong ability to manage multiple projects at the same time.
• Strong critical thinking and problem resolution skills.
• Must be detail-oriented and have excellent organizational skills.
• Ability to work accurately, efficiently, and independently; showing proficiency in all systems installed in service area, demonstrating little need for guidance and support.
• Observance of all safety regulations, rules, and ability to work in a safe and cautious manner.
• Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
• Strong time management skills, including ability to meet deadlines.
• Strong interpersonal skills, including, but not limited to, the ability to manage and interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers and ability to work with and build teams of employees.
• Must have a valid driver’s license.
• Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.

Job duties are performed at client sites. The job does require regular physical activity, including but not limited to walking, standing, sitting, climbing, stooping, lifting objects weighing up to 50 pounds, occasionally lifting objects weighing more than 50 pounds, and using hands to manipulate, install, or disassemble objects. Job duties may involve exposure to some hazards, such as electricity, electrical wiring, and other similar conditions. The job requires driving and other travel.