Field Service Technician II

Premise One LLC; Tempe (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

On-call program

Company vehicle & safety gear

Job summary

Premise One LLC is seeking a Field Service Technician II to troubleshoot, maintain, and repair low voltage systems including network infrastructure, cameras, servers, NVRs, and access control. This role reports to the Service Manager and mentors Field Service Technician I while participating in the on-call service program.

The position requires strong technical expertise, customer service focus, and willingness to travel as needed within the service market.

Qualifications

• 5+ years of experience in Audio Visual, Security, Intercom/Paging, and Infrastructure Cabling.
• Strong programming, commissioning guidelines, and troubleshooting knowledge.
• Familiarity with industry tools and test devices such as Fluke testers and OTDR.

Responsibilities

• Perform safety checks and site assessments before work.
• Provide exceptional customer service and maintain service standards.
• Lead Field Service Technician I to ensure first-time issue resolution.
• Execute projects with quality and safety compliance.
• Independently diagnose and repair low voltage systems on-site.
• Test repairs and document work in tickets and timecards.
• Participate in on-call rotation for after-hours service.
• Maintain company vehicle and professional appearance.
• Suggest improvements to enhance service delivery.

Skills

Audio Visual

Security Systems

Tech Troubleshooting

Physical Security

Relay Logic

Education

Genetec

Software House

Lenel

Feenics

Milestone

Avigilon

Crestron

Tools

Fluke testers

Job description

The Field Service Technician II plays a crucial role in troubleshooting, maintaining, and repairing low voltage systems, including network infrastructure, surveillance cameras, servers, NVRs, access control hardware and software, and audio-visual systems. Reporting directly to the Service Manager, this position requires a highly motivated self-starter with exceptional technical expertise in low voltage systems and a strong commitment to delivering outstanding customer service.

The Field Service Technician II also acts as a mentor and leader for the Field Service Technician I, providing guidance and support to help them develop the skills necessary for advancement. Participation in Premise One’s on-call service program is a key component of this role.

Key Responsibilities

• Safety & Site Preparation: Conduct pre-work site assessments and safety checks to ensure a safe working environment.
• Customer Service Excellence: Provide exemplary customer service, consistently maintaining the highest service standards and client satisfaction.
• Field Leadership: Lead by example, guiding Field Service Technician I employees to ensure efficient, first-time resolution of service issues.
• Project Execution: Implement job plans with a focus on quality assurance and safety compliance, ensuring project completion meets company standards.
• Autonomous Field Operations: Operate independently in the field, making informed decisions to resolve technical issues on‑site.
• Technical Troubleshooting: Diagnose, service, and repair low voltage systems in commercial and enterprise environments, ensuring all repairs adhere to company and industry standards.
• Testing & Documentation: Test all repairs on‑site in alignment with Service Operations and Engineering policies. Accurately document all work performed, including notes, photos, and communications, in online ticketing systems and timecards.
• On-Call Rotation: Participate in the on‑call rotation, providing emergency after‑hours service as required.
• Vehicle Maintenance: Maintain the company‑issued vehicle in accordance with company standards, ensuring it is always in optimal condition.
• Professional Conduct: Maintain a professional appearance and demeanor at all times, representing the company positively in all interactions.
• Continuous Improvement: Provide feedback and suggestions to the Field Superintendent or Service Manager to enhance service delivery and field operations.
• Communication: Proactively communicate scheduling issues and other concerns to the Field Superintendent, Service Manager, and dispatchers.
• Additional Duties: Perform other related services as required on‑site, with flexibility to adapt to changing job demands.

Qualifications

• Experience: 5+ years of experience in Audio Visual, Security, Intercom/Paging, and Infrastructure Cabling.
• Technical Knowledge: Strong understanding of programming, technical commissioning guidelines, and troubleshooting philosophies.
• Industry Expertise: Familiarity with industry‑standard tools, equipment, and test devices, such as Fluke testers, meters, and OTDR.
• Security Background: Preferred candidates will have a robust background in physical security systems.
• Mechanical Aptitude: Strong mechanical aptitude with proven troubleshooting skills, particularly in relay logic and system diagnostics.

Desired Certifications & Training

• Genetec
• Software House
• Lenel
• Feenics
• Milestone
• Avigilon
• Crestron

Skill Requirements

• Flexibility: Willingness to work overtime as needed to meet construction and service schedules.
• On-Call Capability: Ability to support 24/7 client SLAs and respond to emergencies when required.
• Travel: Willingness to travel at least 60% of the time within the designated service market, with occasional out‑of‑town travel up to 20%.
• Technical Proficiency: Competent in using computers and industry‑specific software.
• Physical Requirements: Ability to handle physical workloads, including lifting and carrying up to 50 lbs, and the ability to walk, sit, and stand for extended periods.
• Driving Record: Must possess a clean driving record and hold a current state driver’s license.

Join our team and become a key player in delivering top‑tier service and technical expertise to our valued clients!