Service Technician Supervisor

Roberts-Oxygen-Company,-Inc.-2; Rockville (MD); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Quarterly bonus

Profit sharing

401(k)

Paid vacation

Sick leave

Dental care

Vision care

Holidays

401(k)

Job summary

Roberts Oxygen in Rockville, MD seeks a Service Technician Supervisor to lead a team delivering installation, maintenance, and repair of industrial, medical, and specialty gas equipment. You will oversee projects, ensure safety, quality, and regulatory compliance, and travel regularly to customer sites.

The role requires strong leadership, customer service, and technical know-how with experience reading schematics and working in industrial settings.

Qualifications

• Experience leading or supervising field technicians.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication abilities.
• Background in manufacturing/industrial environments.
• Familiarity with safety systems, regulatory requirements, tanks, valving, piping, tubing.
• Ability to read/read/interpret schematics, blueprints, P&IDs, regulatory docs.
• Willingness to travel to customer sites regularly.
• Self-motivated, independent, and resourceful.
• Proficient with ERP systems and MS Office (Excel/PowerPoint).
• Bachelor's degree preferred and clean driving record.

Responsibilities

• Lead and support a team of Service Technicians in installing, maintaining, and repairing gas equipment.
• Oversee multiple projects, ensuring safety, compliance, and high-quality service at customer sites.
• Read and interpret schematics, blueprints, P&ID drawings, and regulatory documentation.
• Coordinate with leadership to align priorities and gain buy-in from teams.
• Travel to customer locations and job sites as required.

Skills

Leadership

Customer service

Communication

Problem solving

Schematic reading

ERP software

Microsoft Excel

Microsoft PowerPoint

Education

Bachelor's degree preferred

Tools

ERP software

Microsoft Excel

Microsoft PowerPoint

Job description

Top Pay | Excellent Benefits | Growth Mindset | Integrity

Deliver Quality. Grow with a Leader in the Industry.

Roberts Oxygen, a trusted name in industrial, medical, and specialty gases and equipment, is seeking a Service Technician Supervisor to join our team in Rockville, MD.

What makes you stand out?

The Service Technician Supervisor leads and supports a team of Service Technicians responsible for installing, maintaining, and repairing equipment used in the delivery and application of industrial, medical, and specialty gases. You have extensive work with cryogenic systems such as bulk tanks, vaporizers, manifolds, and associated controls. Safety is your priority and you ensure safe, efficient, and high-quality service at customer sites while promoting operational excellence, regulatory compliance, and strong customer relationships. Regular travel to customer locations and job sites is required. You are a multi-tasker and have experience overseeing multiple projects simultaneously.

Responsibilities and requirements will include but are not limited to

• Prior leadership or supervisory experience preferred
• Strong customer service and interpersonal skills
• Excellent communication (written and verbal), organization, and problem-solving skills
• Previous technical experience working in a manufacturing / industrial environment
• Experience with safety systems, regulatory requirements, tanks, valving, piping, tubing
• Ability to read and interpret schematics, blueprints, P&ID's, and regulatory documentation
• A desire to roll-up your sleeves, learn the technology, and understand customer applications
• Ability to interact with service technicians and company leadership to obtain consensus and buy-in
• Self-motivated, independent and resourceful
• Proficient with ERP software and Microsoft Office suite including Excel and PowerPoint
• Bachelor’s degree preferred
• Clean driving record and ability to pass a drug screen and background check
• Regular and predictable attendance is an essential job duty of all positions at Roberts Oxygen

What’s in it for you?

• Excellent base salary range of $95,000-$100,000 and quarterly bonus opportunities
• Low medical premiums, no medical co-pays, and low out-of-pocket deductibles
• Sick leave, dental, and vision care
• Paid vacation and holidays
• Profit Sharing and 401(k)
• Positive, respectful, and customer focused work environment
• Career advancement opportunities with free training and professional development

Why Roberts Oxygen?

Since our founding in 1966 as a local distributor of compressed industrial, medical and specialty gases, cryogenic gases and equipment, welding equipment and supplies, we have expanded our capabilities and services to meet the ever-changing needs of our customers. Today, Roberts Oxygen is recognized as the finest service oriented independent distributor from Pennsylvania to Florida with 57 locations, serving 9 states.

Roberts Oxygen is an Equal Opportunity Employer