Service Technician - Security

Prime Secured; United States; On-site; USD 52,000 - 70,000; Full time

Job summary

Prime Secured is seeking a Service Technician to troubleshoot and resolve electronic security system issues while delivering excellent customer service. The role covers access control, video surveillance, and intrusion systems with hands-on maintenance and installations.

The position requires strong problem-solving skills, a high school diploma or equivalent, and valid driver’s license. 2+ years in service tech roles preferred, E-Verify participation noted.

Qualifications

• Service oriented background/experience.
• Strong customer service skills required.
• Familiarity with hand and power tools and meters.

Responsibilities

• Diagnose and solve problems in security systems.
• Troubleshoot low voltage door hardware.
• Independently install/troubleshoot video surveillance systems and intrusion alarm wiring.
• Independently install/troubleshoot access control and IP video systems.
• Perform scheduled preventative maintenance on access control, IP video, and intrusion systems.
• Under supervision, program access systems and IP video surveillance.
• Maintain accurate departmental daily records.

Skills

Customer service

Troubleshooting

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

Hand tools

Power tools

Meters

Job description

Job Type

Full-time

Description

The Service Technician provides professional customer support while troubleshooting and resolving electronic security system issues. This role requires knowledge of relay logic circuits, access control, video surveillance, and intrusion systems, along with strong customer service and problem-solving skills. Responsibilities include system maintenance, diagnostics, repairs, and ensuring reliable operation of security technologies.

Major Roles and Responsibilities

• Diagnose and solve problems.
• Troubleshoot low voltage electric door hardware.
• Independently install/troubleshoot video surveillance systems including cameras, software, switches, patch panels,
• and other associated devices.
• Independently install/troubleshoot intrusion alarm wiring, control panels, and other associated devices.
• Independently performing scheduled preventative maintenance on access control, IP video system, and intrusion
• alarm systems.
• Under supervision, program access system, and IP video surveillance, and intrusion alarm systems.
• Ensure departmental daily records are maintained and accurate.
• Other duties as assigned.

Requirements

• Service oriented background / experience.
• A high school diploma or equivalent (vocational/technical/business school background is strongly preferred).
• Familiarity with the use of all appropriate hand and power tools and meters.
• Strong organizational skills are required.
• Exceptional customer service skills are a must.
• Security Experience:3 years minimum.
• Low Voltage: 2 years minimum.
• Must have a valid driver’s license.
• Ability to read, write, and understand English.
• Familiarity with the use of all appropriate hand and power tools and meters.
• Previous service technician role 2 years preferred.
• Access control, Network device install, and Camera installation 2 years preferred.

Prime Secured is an Equal Opportunity Employer. We participate in E-Verify.