Service Technician

Vision Technologies; Maryland; Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Vision Technologies is seeking a Security Field Service Technician to diagnose, repair, and maintain complex CCTV and access control systems. The role requires strong technical problem-solving skills and customer service, with mentorship of junior technicians and thorough documentation of work performed.

The technician will handle diagnostics, preventive maintenance, and emergencies, coordinating with customer IT teams as needed to ensure system connectivity and high service standards.

Qualifications

• 3-7 years of experience with low-voltage or electronic security systems.
• Hands-on experience servicing and troubleshooting systems beyond installation.
• Ability to work independently in the field.
• Experience servicing systems in active customer environments (hospitals, schools).

Responsabilités

• Diagnose and repair mechanical, electrical, and system issues using advanced diagnostic tools.
• Perform preventive maintenance for optimal equipment performance.
• Provide technical support to resolve complex service issues.
• Maintain clear communication with customers and provide updates.
• Mentor junior technicians to improve service quality.
• Document work performed, parts used, and customer interactions.
• Manage parts and supplies to ensure availability for tasks.
• Respond promptly to emergency service calls to minimize downtime.

Connaissances

CCTV systems

IP cameras

VMS systems

Access control

Networking basics

Electrical knowledge

Troubleshooting

Documentation

Outils

Genetec Security Center

Milestone

Avigilon Control Center

Axis tools

Description du poste

The Security Field Service Technician diagnoses, repairs, and maintains complex CCTV and access control systems. This role requires strong technical expertise, problem-solving abilities, and customer service skills. The technician also provides guidance and support to other field service technicians to maintain high standards of service and efficiency.

Key Responsibilities

• Diagnostics and Repair: Identify and resolve mechanical, electrical, and system issues using advanced diagnostic tools and troubleshooting techniques.
• Preventive Maintenance: Perform routine and preventive maintenance to ensure optimal equipment performance and longevity.
• Technical Support: Apply advanced technical knowledge to resolve complex service issues and implement effective solutions.
• Customer Service: Communicate with customers to understand their needs, provide service updates, and ensure customer satisfaction.
• Training and Mentorship: Mentor and train junior technicians to strengthen their technical skills and improve service quality.
• Documentation: Maintain accurate records of work performed, parts used, and customer interactions.
• Inventory Management: Manage parts and supplies to ensure availability for service tasks.
• Emergency Response: Respond promptly to emergency service calls to minimize customer downtime and disruption.

Technical Skills and Experience

System Troubleshooting

• Diagnose camera outages, door failures, and network connectivity issues.
• Identify root causes and implement appropriate repairs rather than relying solely on parts replacement.

CCTV Systems

• Experience with IP cameras, including Axis, Hanwha, Bosch, Hikvision, and Avigilon.
• Familiarity with video management systems (VMS), such as Genetec Security Center, Milestone, and Avigilon Control Center.
• Ability to configure cameras, adjust lenses, and perform firmware updates.

Access Control Systems

• Experience with panel-based systems, including Mercury boards and Lenel equipment.
• Ability to troubleshoot card readers, electric strikes, magnetic locks, and request-to-exit (REX) devices.
• Familiarity with platforms such as LenelS2 OnGuard or CURE 9000.
• Working knowledge of IP addressing, VLANs, Power over Ethernet (PoE), and network switches.
• Ability to collaborate effectively with customer IT teams to resolve system and connectivity issues.

Low-Voltage Electrical Knowledge

• Ability to read and interpret wiring diagrams.
• Proficiency using multimeters.
• Understanding of relay logic and equipment power requirements.

Required Qualifications

• 3-7 years of experience working with low-voltage or electronic security systems.
• Hands-on experience servicing and troubleshooting systems beyond installation alone.
• Ability to work independently in the field.
• Experience servicing systems in active customer environments, such as hospitals and schools.

Preferred Certifications

• Manufacturer certifications from Genetec, LenelS2, Axis, Avigilon, Bosch, DMP, or similar manufacturers.

Field Requirements

• Valid driver’s license and ability to travel daily to customer sites.
• Ability to climb ladders and work from lifts.
• Ability to work in ceiling spaces and telecommunications rooms, including IDFs and MDFs.
• Ability to lift approximately 50 pounds.