Service Technician New Charlotte, NC

RCI Doors, Inc.; Charlotte, Northern (NC, KY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

PTO

Boot reimbursement

Ongoing training

Company service truck

Tools provided

Uniforms provided

Job summary

RCI Doors, Inc. is seeking a reliable Commercial Door & Dock Service Technician to diagnose, repair, install, and maintain commercial and industrial doors and dock equipment.

This remote field position is dispatched from home and covers customer sites in the Charlotte area, with a company service truck and tools provided. You will install, service, and repair a wide range of equipment, perform preventive maintenance, troubleshoot electrical and access control systems, and read blueprints to

Qualifications

• 3–5 years of experience in the door, construction, or related industry.
• Strong mechanical aptitude and problem-solving skills.
• Valid driver’s license with a clean driving record.
• Must pass a background check, drug screen, and physical.

Responsibilities

• Installing, servicing, and repairing commercial and industrial doors and dock equipment.
• Completing fire door and automatic door inspections per safety standards.
• Performing preventative maintenance to ensure proper operation.
• Troubleshooting electrical, mechanical, and access control systems.
• Reading blueprints and following installation specifications.
• Working in commercial/industrial settings including warehouses, manufacturing facilities, retail spaces, and offices.
• Using mobile dispatch software to manage job details, service calls, and updates.
• Communicating clearly with customers and coworkers.
• Maintaining tools, equipment, and company vehicles.
• Following all safety procedures on every job.

Skills

Mechanical aptitude

Problem solving

Blueprint reading

Customer service

Tools

Mobile dispatch software

Job description

Full-Time • Monday–Friday, 7:00 AM–5:00 PM • Field Position, Dispatched from Home

About the Role

RCI Doors is seeking a reliable, experienced Commercial Door & Dock Service Technician to service customers throughout the area. This is a remote field position dispatched from home, responsible for diagnosing, repairing, installing, and maintaining commercial and industrial doors and dock equipment.

We install, service, and repair a wide range of equipment — from overhead sectional and rolling steel doors to loading docks, hollow metal doors, glass storefronts, gates, and access control systems. No two days are the same!

We’ll provide you with a company service truck, hand and power tools, uniforms, and a supportive team that values safety, skill, and reliability.

What You’ll Be Doing

• Installing, servicing, and repairing commercial and industrial doors and dock equipment
• Completing fire door and automatic door inspections in accordance with safety and compliance standards
• Performing preventative maintenance to ensure proper door and equipment operation
• Troubleshooting electrical, mechanical, and access control systems
• Reading blueprints and following installation specifications
• Working in commercial, industrial, and institutional settings including warehouses, manufacturing facilities, retail spaces, and office buildings
• Using mobile dispatch software to manage job details, service calls, and customer updates
• Communicating clearly and professionally with customers and coworkers
• Maintaining tools, equipment, and company vehicles in top condition
• Following all safety procedures on every job.

Experience with storefront systems, hollow metal doors, or automatic pedestrian doors is a major plus!

What We’re Looking For

• 3–5 years of experience in the door, construction, or a related industry
• Strong mechanical aptitude and problem-solving skills
• Comfortable working from ladders, lifts, and at various job sites
• Ability to lift up to 50 lbs
• Dependable, customer-focused, and professional
• Basic computer/iPad skills and comfort using mobile apps
• Valid driver’s license with a clean driving record
• Must pass a background check, drug screen, and physical

Why You’ll Love Working Here

• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan
• Paid Holidays and PTO
• Boot Reimbursement Program
• Ongoing training and certification opportunities through vendor and safety programs
• Company service truck, tools, and uniforms provided