Service Technician (Mechanical/Electrical)

Federal Mfg; Maryland; On-site; USD 51,000 - 69,000; Full time

Job summary

Matrix Packaging Machinery is seeking a talented Field Service Technician to support installations, servicing, and commissioning at customer sites in the US. The role requires strong mechanical and electrical knowledge, plus the ability to train customers on operation and service of our machinery.

You will travel extensively, often 75% or more, and may provide on-site programming adjustments and remote support as needed.

Qualifications

• Mechanical and electrical principles knowledge.
• Willingness to travel extensively (US and internationally).
• Familiarity with PLC/PC systems is helpful.

Responsibilities

• Ensure inspection, testing, quality and operating specs are met.
• Directs and/or oversees customer personnel during plant machinery installations and integrations or servicing.
• Provide on-site programming tweaks to meet customer needs.
• Provide on-call technical support and customer training.
• Support after-market parts needs in the field.
• Travel extensively within the US and internationally as required.

Job description

Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation.

Matrix Packaging Machinery is seeking a talented Field Service Technician.

• Ensure all established inspection, testing, quality and operating specifications are met.
• Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Will provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs will in the field.
• Successful candidate must possess knowledge/skills of mechanical and electrical principles and be willing to travel extensively within the US and, from time to time, internationally.
• Good communication & interpersonal skills and a strong customer service focus.
• Familiarity with PLC/PC systems helpful.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging material machinery.
• PLC programming experience preferred.
• Willingness to travel a minimum of 75%.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck.

Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

5,000 list of the fastest growing private companies in the U.You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Salary Range: $37.00 - $50.00 per hour.

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.