Service Technician (Mechanical/Electrical)

Federal Mfg; Atlanta (GA); On-site; USD 51,000 - 69,000; Full time

Job summary

Matrix Packaging Machinery seeks a Field Service Technician to install, service, and repair automated packaging equipment across customer sites in the United States, with heavy travel. You will troubleshoot mechanical and electrical systems, train customer staff, and occasionally customize machine programs to meet client needs.

Ideal candidates have PLC programming experience, strong MS Office skills, and excellent communication.

Qualifications

• Experience with installation, maintenance, and repair of automated packaging equipment.
• Strong troubleshooting and customer-service skills required.
• Willingness to travel extensively (up to 75%); international travel occasional.

Responsibilities

• Install, maintain, repair automated packaging machinery at customer sites.
• Troubleshoot mechanical and electrical issues and provide solutions.
• Direct and train customer personnel during installations or servicing.
• Customize machine programs on-site as needed.
• Provide on-call technical support and factory-floor assistance.

Skills

Mechanical skills

Electrical troubleshooting

Customer service

Communications

PLC programming

MS Office (Word/Excel/Outlook)

Education

Relevant technical degree or equivalent

Tools

PLC systems

Windows OS

Job description

Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. Matrix Packaging Machinery is seeking a talented Field Service Technician. You’ll support the installation, maintenance, and repair of automated packaging equipment. You’ll solve mechanical and electrical challenges for customers with your strong troubleshooting and customer service skills.

Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.

Ensure all established inspection, testing, quality and operating specifications are met.

Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).

May provide on-site customizing of machine programs by revising programs to meet the customer needs.

Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.

Will provide factory floor support when not providing customer field service support/travel.

Provide customer training regarding the operation & service of our machinery.

Assist customers with aftermarket parts needs will in the field.

Successful candidate must possess knowledge/skills of mechanical and electrical principles and be willing to travel extensively within the US and, from time to time, internationally.

Good communication & interpersonal skills and a strong customer service focus.

Familiarity with PLC/PC systems helpful.

Proficiency in Windows & MS software (Word, Excel, Outlook).

Excellent customer service skills; ability to train customer personnel on equipment.

Prefer experience in flexible packaging material machinery.

PLC programming experience preferred.

Willingness to travel a minimum of 75%.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck.

Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

5,000 list of the fastest growing private companies in the U.You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Salary Range: $37.00 - $50.00 per hour.

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.