Service Technician (Mechanical/Electrical)

Federal Mfg; Charlotte (NC); On-site; USD 51,000 - 69,000; Full time

Job summary

Matrix Packaging Machinery, part of ProMach, seeks a Field Service Technician to install, maintain and repair automated packaging equipment across the U.S. You will troubleshoot mechanical and electrical systems and deliver strong customer service to clients.

You will travel frequently, provide on-site training, and support customers with aftermarket parts and service. PLC/PC systems and Windows/MS Office experience are helpful, with a preference for experience in flexible packaging machinery.

Qualifications

• Strong troubleshooting and customer service skills.
• Knowledge of mechanical and electrical principles a must.
• Willingness to travel extensively (75%).
• Familiarity with PLC/PC systems is helpful.
• Proficiency in Windows & MS Office (Word, Excel, Outlook).
• Experience with flexible packaging machinery is preferred.

Responsibilities

• Install, maintain and repair automated packaging equipment.
• Installations and integrations, or servicing and troubleshooting as needed.
• On-site customization of machine programs.
• Provide 24-hour on-call support and customer training.
• Travel to customer sites; provide factory floor support.

Skills

Troubleshooting

Customer service

Mechanical knowledge

Electrical knowledge

PLC programming

Tools

PLC systems

Windows OS

MS Office

Job description

Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. Matrix Packaging Machinery is seeking a talented Field Service Technician. You’ll support the installation, maintenance, and repair of automated packaging equipment. You’ll solve mechanical and electrical challenges for customers with your strong troubleshooting and customer service skills.

Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.

Ensure all established inspection, testing, quality and operating specifications are met.

Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).

May provide on-site customizing of machine programs by revising programs to meet the customer needs.

Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.

Will provide factory floor support when not providing customer field service support/travel.

Provide customer training regarding the operation & service of our machinery.

Assist customers with aftermarket parts needs will in the field.

Successful candidate must possess knowledge/skills of mechanical and electrical principles and be willing to travel extensively within the US and, from time to time, internationally.

Good communication & interpersonal skills and a strong customer service focus.

Familiarity with PLC/PC systems helpful.

Proficiency in Windows & MS software (Word, Excel, Outlook).

Excellent customer service skills; ability to train customer personnel on equipment.

Prefer experience in flexible packaging material machinery.

PLC programming experience preferred.

Willingness to travel a minimum of 75%.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck.

Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

5,000 list of the fastest growing private companies in the U.You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Salary Range: $37.00 - $50.00 per hour.

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.