Service Technician (Mechanical/Electrical)

Federal Mfg; Annapolis (MD); On-site; USD 51,000 - 69,000; Full time

Job summary

Matrix Packaging Machinery is seeking a talented Field Service Technician to install, maintain, and repair automated packaging equipment. You will troubleshoot mechanical and electrical challenges for customers with strong troubleshooting and customer service skills.

Travel extensively within the US and internationally, with on-site training and occasional program customization. PLC/PC systems knowledge and proficiency in Windows/MS Office are helpful assets in this role.

Qualifications

• Knowledge of mechanical and electrical principles.
• Willingness to travel extensively (75%+).
• Experience with PLC programming preferred.
• Strong problem-solving and customer service skills.

Responsibilities

• Install, maintain, and repair automated packaging equipment.
• Troubleshoot mechanical and electrical challenges for customers.
• Direct and/or oversee customer personnel during installations and integrations.
• Provide on-site training regarding operation and service of machinery.
• Travel extensively within the US, and internationally when needed.
• Offer phone support and facilitate parts needs in the field.
• Familiarity with PLC/PC systems and Windows/MS software helpful.

Skills

Mechanical principles

Electrical principles

Troubleshooting

Customer service

Communication skills

PLC programming

Willingness to travel

Windows & MS Office

Tools

Windows OS

MS Office

Job description

Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation.

Matrix Packaging Machinery is seeking a talented Field Service Technician. You'll support the installation, maintenance, and repair of automated packaging equipment. You'll solve mechanical and electrical challenges for customers with your strong troubleshooting and customer service skills.

Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.

• Ensure all established inspection, testing, quality and operating specifications are met.
• Directs and or oversees customer's personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Will provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs will in the field.
• Successful candidate must possess knowledge/skills of mechanical and electrical principles and be willing to travel extensively within the US and, from time to time, internationally.
• Good communication & interpersonal skills and a strong customer service focus.
• Familiarity with PLC/PC systems helpful.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging material machinery.
• PLC programming experience preferred.
• Willingness to travel a minimum of 75%.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. 5,000 list of the fastest growing private companies in the U.You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Salary Range: $37.00 - $50.00 per hour.

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.