Service Technician (Mechanical/Electrical)

DNOW; Texas; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Salary + bonus

401(k)/ Retirement savings

Medical, dental, vision, life and(dis)

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DNOW is seeking a Field Service Technician to perform on-site installation, maintenance, repair, and testing of equipment across customer sites in Texas. You will diagnose technical issues, document service reports, and coordinate with the technical team to ensure timely resolution.

Strong communication and problem solving are essential, along with the ability to adapt to varying schedules and travel as needed.

Qualifications

• Excellent interpersonal and written communication skills.
• Troubleshooting, testing and repairing technical equipment.
• Ability to work flexible shifts and adapt to changing schedules.
• Familiarity with mobile tools and applications.
• Must follow documented procedures and protocols.

Responsibilities

• Provide on-site service and customer support during field visits or dispatches.
• Tie workflow to schedule and manage on-site tasks.
• Perform installation, repair, maintenance and testing of equipment.
• Diagnose errors and determine solutions for equipment issues.
• Produce timely service reports and document processes.
• Build positive relationships with customers and coordinate with technical teams.

Skills

Interpersonal skills

Written communication

Troubleshooting

Problem solving

Flexible scheduling

Familiarity with mobile tools

Follow directions

Team collaboration

Education

High School diploma or equivalent

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays