Service Technician

Relevant Solutions; Corpus Christi (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Relevant Solutions seeks a skilled field service leader in Corpus Christi to guide technical support teams and mentor technicians. This role emphasizes effective communication, project oversight, and hands-on leadership in dynamic environments.

You will coordinate complex service activities, ensure documentation accuracy, and uphold safety standards while engaging with customers and internal stakeholders across global sites.

Qualifications

• Must have strong electrical, mechanical and controls/instrumentation knowledge.
• Experience with conflict resolution and strong communication skills.
• Organized with thorough documentation (quotes, service reports, checklists, etc.).
• Excellent time management and project management abilities.
• Proactive in taking on challenges and coordinating with teams.
• Strong communication with support, parts sourcing, sales, and management.
• Growing understanding of best business practices and resource utilization.

Responsibilities

• Lead technical support teams and drive customer satisfaction.
• Deliver high-quality service and manage customer escalations.
• Coordinate with internal teams and suppliers to resolve issues.
• Ensure safety and regulatory compliance in all field activities.
• Mentor technicians and foster teamwork and leadership.

Skills

Electrical

Mechanical

Controls/Instrumentation

Conflict Resolution

Communication

Time Management

Project Management

Team Leadership

Education

Basic Rotary

Sierra

X-series controls

Nirvana

Desiccant Dryers

Refrigerated Dryers

Basic Centrifugal

Basic Centrifugal Controls

Formal PLC

Job description

Has shown technical capability, leadership qualities and is a team player. Manages more complicated jobs/projects. Continues to work on technical knowledge and is starting to mentor the service technicians in a leadership capacity. Communication is key in this position to being successful.

Skill Set

• Is strong preferably with both electrical, mechanical and controls/instrumentation.
• Has experience with conflict resolution and good communication skills.
• Is Organized and completes all necessary paperwork to include quotes, service reports, checklists and any other document required.
• Is very good with time management / project management.
• Takes on challenges and tasks without hesitation.
• Excellent Communication with IR Tech Support, sourcing parts, working with sales, coordination, and management.
• Starting to understand best business practices and utilizing our resources.

Training

• Has at a minimum 5 of the following:
• Mandatory: Basic Rotary, Sierra.
• Basic Rotary, X-series controls, Sierra, Nirvana, Desiccant Dryers, Refrigerated Dryers, Basic Centrifugal, Basic Centrifugal Controls, Formal PLC, or other relative training.

Experience

• Minimum of 5 years in Industry (Is not a qualifier).
• Scores high in the Soft Skills Category on the Skills Matrix.
• Proven knowledge in basic electrical, mechanical, and pneumatic systems
• Proven skill set with time management, effective communication, and customer service.

Is skilled in a variety of equipment and tasks, not limited to one or two types of equipment or jobs.

Position Requirements

• Experience leading technical support teams
• Outstanding leadership and motivational skills
• Experience delivering a high degree of customer satisfaction
• Experience in handling and diffusing customer escalations
• Knowldege of OSHA and other regulations and safety standards
• Ability to accommodate a flexible work schedule to support a global customer base
• Interpersonal skills, including collaboration and communication
• Clear and effective communication to discuss Technical issues with internal team

Physical Requirements

• Regularly required to be able to move about the facility (standing, walking, kneeling) and customer sites, varying by location. Frequently lifts, carries or otherwise moves and positions objects weighing up to 60 pounds. Occasionally required to work in elevated areas. Exert force of 50-100 lbs. occasionally and 25-50 lbs. frequently, 10-20 lbs. constantly.
• Personal Protective Equipment:
• Must comply with company safety and PPE requirements.
• Must comply with customer safety and PPE requirements, as directed, varying by job-site location and task to be performed.
• Varying with task, will be required to wear safety glasses, hard hat, safety-toe shoes, arc-flash equipment (NFPA 70E or equivalent) and other safety equipment as defined by OSHA, Company, or other regulatory entity.
• Field service environment working at customers’ job-sites. May be required to work overtime, weekends and on-call.
• Occasionally exposed to work conditions in extreme temperatures and loud environments.