Service Technician

Relevant Solutions; Albuquerque (NM); On-site; USD 75,000 - 110,000; Full time

Job summary

Relevant Solutions is seeking a senior field service specialist who combines leadership with hands-on technical expertise in electrical, mechanical, and controls/instrumentation. The role emphasizes mentoring technicians, guiding complex projects, and ensuring accurate documentation and quotes.

Candidates should demonstrate excellent communication, time management, and a proven track record in customer service while adapting to a global customer base and varying job sites.

Qualifications

• Experience with basic electrical, mechanical and pneumatic systems.
• Demonstrated ability to manage service projects and quotes.
• Strong communication with internal teams and customers.

Responsibilities

• Lead technical support teams and mentor technicians.
• Deliver high customer satisfaction and resolve escalations.
• Coordinate with sales, sourcing and management to complete jobs.

Skills

Electrical

Mechanical

Controls/Instrumentation

Leadership

Communication

Time Management

Project Management

Conflict Resolution

Organization

Customer Service

Education

5+ years in industry

Basic Safety Training (OSHA)

Job description

Has shown technical capability, leadership qualities and is a team player. Manages more complicated jobs/projects. Continues to work on technical knowledge and is starting to mentor the service technicians in a leadership capacity. Communication is key in this position to being successful.

Skill Set

• Is strong preferably with both electrical, mechanical and controls/instrumentation.
• Has experience with conflict resolution and good communication skills.
• Is Organized and completes all necessary paperwork to include quotes, service reports, checklists and any other document required.
• Is very good with time management / project management.
• Takes on challenges and tasks without hesitation.
• Excellent Communication with IR Tech Support, sourcing parts, working with sales, coordination, and management.
• Starting to understand best business practices and utilizing our resources.

Training

• Has at a minimum 5 of the following:
• Mandatory: Basic Rotary, Sierra.
• Basic Rotary, X-series controls, Sierra, Nirvana, Desiccant Dryers, Refrigerated Dryers, Basic Centrifugal, Basic Centrifugal Controls, Formal PLC, or other relative training.

Experience

• Minimum of 5 years in Industry (Is not a qualifier).
• Scores high in the Soft Skills Category on the Skills Matrix.
• Proven knowledge in basic electrical, mechanical, and pneumatic systems
• Proven skill set with time management, effective communication, and customer service.
• Is skilled in a variety of equipment and tasks, not limited to one or two types of equipment or jobs.

Position Requirements

• Experience leading technical support teams
• Outstanding leadership and motivational skills
• Experience delivering a high degree of customer satisfaction
• Experience in handling and diffusing customer escalations
• Knowldege of OSHA and other regulations and safety standards
• Ability to accommodate a flexible work schedule to support a global customer base
• Interpersonal skills, including collaboration and communication
• Clear and effective communication to discuss Technical issues with internal team

Physical Requirements

• Regularly required to be able to move about the facility (standing, walking, kneeling) and customer sites, varying by location. Frequently lifts, carries or otherwise moves and positions objects weighing up to 60 pounds. Occasionally required to work in elevated areas. Exert force of 50-100 lbs. occasionally and 25-50 lbs. frequently, 10-20 lbs. constantly.
• Personal Protective Equipment:
• Must comply with company safety and PPE requirements.
• Must comply with customer safety and PPE requirements, as directed, varying by job-site location and task to be performed.
• Varying with task, will be required to wear safety glasses, hard hat, safety-toe shoes, arc-flash equipment (NFPA 70E or equivalent) and other safety equipment as defined by OSHA, Company, or other regulatory entity.
• Field service environment working at customers’ job-sites. May be required to work overtime, weekends and on-call.
• Occasionally exposed to work conditions in extreme temperatures and loud environments.