Service Technician - Jacob and Chesley

Jacob Sunrooms, Exteriors & Baths; Fairview Heights (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA with company match

Paid training

Medical benefits

Paid time off

Team-oriented work environment

Job summary

Jacob Sunrooms, Exteriors & Baths in Fairview Heights, Illinois, is seeking a Field Service Technician to provide excellent service, repairs, and installations. The ideal candidate will have experience in repairs and property maintenance, strong problem-solving skills, and good communication abilities. You'll manage installations and build positive customer relationships while operating mobile tools effectively. The company offers a positive work environment along with benefits including paid training and medical coverage.

Qualifications

• Proven field service or related trade experience.
• Ability to assess, repair, and service residential exterior products.
• English literacy and good communication skills.

Responsibilities

• Provide service and customer support during field visits.
• Manage on-site installation and repair of products.
• Diagnose errors or technical issues.

Skills

Problem-solving skills

Communication skills

Experience in repairs

Familiarity with mobile tools

Job description

Come join a successful growing family-oriented business. Jacob Family Enterprises is a trusted local home improvement company specializing in sunrooms, fences, decks, windows, doors, siding, baths, and other exterior home products. We’re looking for a skilled Field Service Technician to join our team. If you have experience in repairs, property maintenance, or similar trades, this role could be the perfect fit.

Position Overview

As a Field Service Technician, you’ll be the face of our company delivering top-notch service, repairs, and installations directly to our customers. Your work will help us maintain high customer satisfaction, encourage repeat business, and grow our reputation for quality craftsmanship.

Key Responsibilities

• Provide service and customer support during field visits and dispatches
• Manage on-site installation, repair, maintenance, and testing of products
• Diagnose errors or technical issues and determine effective solutions
• Complete field assessments and document findings
• Follow all company procedures, safety protocols, and quality standards
• Operate company vehicle safely and use mobile field tools effectively
• Collaborate with the technical team and share information as needed
• Build and maintain positive customer relationships

Requirements

• Proven field service or related trade experience
• Ability to assess, repair, and service residential exterior products
• Strong problem-solving and troubleshooting skills
• English literacy and good communication skills
• Familiarity with mobile tools and applications

Experience in the following is a plus:

What We Offer

• Positive, team-oriented work environment
• Simple IRA with company match
• Paid training
• Bi-weekly pay
• Paid time off and vacation
• Medical, dental, vision, and Aflac benefits available