Service Technician - Residential

Improveit Home Remodeling; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

Growth opportunities

Company truck & tools

Overtime

Job summary

Improveit Home Remodeling is seeking a motivated Service Technician to perform warranty services in the field and occasionally take measurements for new installations. You will interact directly with homeowners, aiming to deliver a 5-star experience and maintain a reliable, on-time schedule.

The role requires extensive residential remodeling experience, especially in exterior projects like window replacements and bathroom updates, along with strong communication skills and the ability to work

Qualifications

• Minimum 5+ years in residential remodeling; light plumbing/electrical
• Experience in exterior remodeling, especially windows and bathrooms
• Excellent customer service and reliability are essential

Responsibilities

• Perform warranty service in the field and take measurements for new installations
• Interact directly with customers to ensure a 5-star service experience
• Maintain punctual attendance and complete 2–4 appointments per day on average
• Operate with organized schedules and teamwork to deliver quality results

Skills

General construction knowledge

Take measurements accurately

Strong communication (English)

Flexible shifts

iPad/smartphone use

Customer service

Scheduling

Punctuality

Self-motivation

Driver’s license

Education

5+ years residential construction

3+ years exterior remodeling experience (windows/bath)

Job description

We are seeking a motivated and skilled tradesman to be a part of our 5-Star Service Team. If you have the skills and the ability to interact directly with customers and you want to earn and grow with a 37-year industry leader, this might be the last place you ever work!

Position Overview

The Service Technician position plays a key part of delivering on our promise of a 5-star experience and interacts directly with customers. The 5-Star Service Technician works in the field performing warranty services and occasionally obtaining measurements for new installations. Holds the appropriate amount of concern and focus regarding being on time for each appointment and completing two to four appointments per day, on average.

Required Skills:

• General knowledge of residential construction and basic home improvement and maintenance.
• Ability to accurately take measurements and translate those into a variety of applications.
• Strong verbal communications skills (English literacy)
• Ability to work flexible shifts and adapt to changing workloads.
• Familiarity with iPad usage, mobile smart phones, and business/technology applications.
• Excellent Customer Service skills, with a focus on quality and results.
• Ability to maintain a preset schedule of job assignments.
• Well-organized and on-time to each appointment, without exception.
• Self-starter, efficient, productive, works well with a team.
• Valid Driver’s License.

Qualifications/Education:

• 5+ years construction experience in the residential remodeling industry with experience in light plumbing, electrical and items associated within a bathroom.
• 3+ years of experience in exterior residential home improvement experience particularly with window replacements and bathroom remodeling.

For the past 37 years, our success has been built sitting across the table from homeowners, focused on helping them get the most from their home and delivering on our promises to take care of their home and warranty their investment.

Our service-centric approach has, and continues to be, a key contributor to our phenomenal success.

We've received 22 Consumer's Choice Awards, the Remodeling Big 50 Award, and are BBB Accredited with an A+ rating. The fact that one of every four jobs we do is for a past customer is evidence of our focus on our client's satisfaction. We're seeking a technical and customer-service minded pro to join our growing, fun and dynamic organization.

WORKING WITH IMPROVEIT CAN BE REWARDING:

• COMPETITIVE COMPENSATION - We take care of our people like we take care of our customers.
• HEALTH/LIFE INSURANCE - We offer competitive benefits. We want you to be protected.
• PAID TIME OFF - We encourage time off with your family.
• INCREDIBLE GROWTH OPPORTUNITY - We are experiencing exponential growth and we love to promote from within!
• TAKE HOME company TRUCK and Tools.
• Overtime Available