Service Technician II

Securitas Technology Corporation; Detroit (MI); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Company Vehicle

Company Cell Phone

Medical Insurance

401(k) with 60% match

Job summary

Securitas Technology Corporation in Detroit, MI is seeking technically minded individuals with experience in low voltage electronics, specializing in electronic security solutions and post-installation support. You will handle customer contacts for security systems and participate in special projects as needed.

Responsibilities include trouble-ticket response, diagnostic work, preventative maintenance, and on-site installations with documentation of changes and system deployments.

Qualifications

• Requires high school diploma or equivalent.
• Experience with low voltage electronics and security systems.
• Strong knowledge of CCTV, access control, burglary, intrusion, and fire alarm systems.
• Proficient in documenting changes and producing technical documentation.

Responsibilities

• Respond to trouble tickets to maintain uptime and performance.
• Diagnose and resolve application issues individually or in a team.
• Perform preventative maintenance to maximize availability and identify faults.
• Document all system modifications in change control tracking system.
• Create technical documentation for deployment and system aspects.
• Perform pre-deployment testing and on-site software upgrades.

Skills

Low voltage electronics

Troubleshooting

IP Networking

Communication

CCTV knowledge

Access control

Problem solving

Microsoft Office

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Job description

Full Time Direct Detroit, MI, US

Salary Range: $28.00 To $38.00 Hourly

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

STC is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

• Respond to trouble tickets to ensure application uptime and system performance
• Work individually and as a team to diagnose and resolve application issues
• Execute preventative maintenance tasks to maximize application availability and identify system faults
• Document all system modifications through a digital change control tracking system
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
• Perform pre-deployment end to end testing of all upgrades and major modifications
• Perform on site installations of software upgrades and major modifications
• High School diploma required or equivalent
• Familiarity installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus
• Highly competitive salary
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.