Service Technician II

Securitas Technology; Anchorage (AK); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company Vehicle

Company Cell Phone

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K with match

Paid time off

Job summary

Securitas Technology, part of Securitas, is seeking technically minded individuals with experience in low voltage electronics to support electronic security solutions at customer sites.

You will handle post‑installation problem resolution for security systems, perform on-site software upgrades and major modifications, and contribute to project work as needed while maintaining high service standards.

Qualifications

• High School diploma or equivalent required.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong knowledge of access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Strong knowledge of Microsoft Office.
• Excellent written and verbal communication skills.
• Working knowledge of network communications and IP addressing.
• Certifications in enterprise CCTV and Access Control systems are a plus.

Responsibilities

• Respond to trouble tickets to ensure uptime and system performance.
• Diagnose and resolve application issues.
• Execute preventative maintenance to maximize availability and identify faults.
• Perform routine configuration changes (permissions, configurations).
• Document all system changes in a digital change control system.
• Produce technical documentation for deployment details for technical and non‑technical audiences.
• Perform pre‑deployment testing of upgrades and modifications.
• Perform on‑site installations of software upgrades and major modifications.

Skills

Verbal communication

Written communication

Time management

Problem solving

Analytical thinking

Low voltage equipment

Network/IP addressing

Troubleshooting

Access control knowledge

CCTV knowledge

Education

High School diploma or equivalent

Job description

Securitas Technology, part of Securitas, is a world‑leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

STC is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on STC products at customer sites. The position provides customer contact for all post‑installation problems on security systems and equipment, as well as special project work when needed.

• Respond to trouble tickets to ensure application uptime and system performance
• Work individually and as a team to diagnose and resolve application issues
• Execute preventative maintenance tasks to maximize application availability and identify system faults
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non‑technical audience
• Perform pre‑deployment end to end testing of all upgrades and major modifications
• Perform on site installations of software upgrades and major modifications

Minimum Requirements

• High School diploma required or equivalent
• Familiarity installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus

STC Offers Comprehensive Benefits Including

• Highly competitive salary
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long‑Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.