Service Technician II

Securitas Technology Corporation; Stone Mountain (GA); On-site; USD 38,572 - 52,348; Full time

Benefits offered by this job

Company Vehicle

Company Cell Phone

Insurance package

Disability insurance

401K match

Paid time off

Educational assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology Corporation in Stone Mountain, GA is seeking technically minded individuals with experience in low voltage electronics and electronic security solutions. You will provide on-site service for security systems, respond to trouble tickets, perform upgrades and maintenance, and document changes.

Requirements include a High School diploma or equivalent, knowledge of access control, CCTV, intrusion and fire alarm systems, plus proficiency with Microsoft Office.

Qualifications

• High School diploma or equivalent is required.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong knowledge of access control, CCTV, burglary alarm, intrusion and fire alarm systems.
• Proficiency with Microsoft Office.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to trouble tickets to ensure uptime and performance.
• Diagnose and resolve application issues, individually or as a team.
• Perform preventative maintenance to maximize availability and identify faults.
• Document system modifications through a digital change control system.
• Create technical documentation for deployment details for technical and non-technical audiences.
• Perform pre-deployment testing of upgrades and modifications.
• Install software upgrades and major modifications on-site.

Skills

Troubleshooting

Communication skills

Teamwork

Analytical skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Direct Stone Mountain, GA, US

Salary Range: $28.00 To $38.00 Hourly

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

STC is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

• Respond to trouble tickets to ensure application uptime and system performance
• Work individually and as a team to diagnose and resolve application issues
• Execute preventative maintenance tasks to maximize application availability and identify system faults
• Document all system modifications through a digital change control tracking system
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
• Perform pre-deployment end to end testing of all upgrades and major modifications
• Perform on site installations of software upgrades and major modifications
• High School diploma required or equivalent
• Familiarity installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus
• Highly competitive salary
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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