Service Technician II

Securitas Technology; Nashville (TN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Training provided

Insurance package

401K with match

Paid time off

Educational assistance

Company vehicle, laptop, and cell

Job summary

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions with a global reach. The role focuses on servicing client sites, handling post-install issues, and executing major modifications to ensure uptime and system performance.

Responsibilities include troubleshooting tickets, end-to-end testing, and on-site installations, supported by a comprehensive benefits package.

Qualifications

• High School diploma or equivalent required.
• Experience installing and troubleshooting low voltage equipment.
• Strong knowledge of commercial access control, CCTV, burglary alarm, intrusion, and fire alarms.
• Fire alarm experience with preferred brands (Bosch, Silent Knight).
• NICET certification or State Fire License preferred.
• ESA Certified Alarm Technician preferred.
• NTS Certified Service Technician preferred.
• Working knowledge of network communications and IP addressing.
• Certifications in enterprise grade CCTV and Access Control are a plus.
• Strong Microsoft Office skills.
• Excellent written and verbal communications.
• Excellent problem solving and time management skills.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues individually or as part of a team.
• Perform preventative maintenance to maximize availability and identify faults.
• Execute routine configuration changes (user permissions, app configuration).
• Document all system modifications with a change control system.
• Produce technical documentation for deployment details for technical and non-technical audiences.
• Perform pre-deployment end-to-end testing of upgrades and major modifications.
• Perform on-site installations of software upgrades and major modifications.

Skills

Problem solving

Analytical thinking

Time management

Verbal communication

Written communication

Education

High School diploma

NICET certification

State Fire License

ESA Certified Alarm Technician

Tools

Microsoft Office

IP addressing

Networking concepts

Job description

Securitas Technology, part of Securitas, is a world‑leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

We offer clients a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long‑term clients with solutions and services that protect their people, customers, and assets.

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post‑installation problems on systems and equipment, as well as special project work, when needed.

Job Duties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non‑technical audience.
• Perform pre‑deployment end‑to‑end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Fire alarm experience:
  • Bosch, Silent Knight highly preferred.
  • Simplex, Notifier, Edwards, Siemens, or other commercial fire systems a plus.
  • NICET certification or State Fire License preferred.
• ESA Certified Alarm Technician preferred.
• NTS Certified Service Technician preferred.
• Working knowledge of network communications and IP addressing.
• Certifications in enterprise grade CCTV, Access Control a plus.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communications skills.
• Excellent problem solving and analytical skills.
• Excellent time management skills.
• Positive attitude and strong work ethic.

Securitas Offers Comprehensive Benefits Including

• Paid company training.
• Medical, Dental, Vision, and Life Insurance.
• 401K with 60% Match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Educational Assistance.
• Exceptional growth opportunities.
• Company vehicle, laptop, and cell phone provided.
• Wide variety of employee discounts on travel, equipment, and more.

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.