Service Technician I

Securitas Technology; Minneapolis (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

401K with 60% Match

Paid vacation, holiday and sick time

Company training and certification program

Job summary

A leading security solutions provider in Minneapolis is looking for technically minded individuals to join their team. This role involves providing customer support for electronic security systems and includes responsibilities such as troubleshooting, system performance maintenance, and documenting modifications. Candidates should have a high school diploma and familiarity with low voltage electronics. Competitive benefits and significant growth opportunities are offered.

Qualifications

• Familiarity with low voltage electronics and electronic security solutions.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues.
• Execute preventative maintenance tasks.

Skills

Problem solving

Analytical skills

Technical documentation

Customer communication

Microsoft Office

Education

High School diploma or equivalent

Tools

Low voltage equipment

CCTV systems

Access Control systems

Job description

Overview

3 days ago Be among the first 25 applicants

Securitas Technology Corporations is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.

STC offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the SES Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

STC is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance
• Work individually and as a team to diagnose and resolve application issues
• Execute preventative maintenance tasks to maximize application availability and identify system faults
• Document all system modifications through a digital change control tracking system
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
• Perform pre-deployment end to end testing of all upgrades and major modifications
• Perform on site installations of software upgrades and major modifications
• Familiarity installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more

Qualifications

• High School diploma required or equivalent
• Familiarity with low voltage electronics and electronic security solutions

Other

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.