Service Technician I

Securitas Technology; Iowa City (IA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Company Vehicle

Company Cell Phone

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with match

Paid time off

Educational Assistance

Job summary

Securitas Technology is seeking technically minded individuals to service customer sites with electronic security solutions encompassing access control, CCTV, alarm, and fire systems.

You will respond to issues, diagnose problems, and perform upgrades and installations, while maintaining clear documentation and working with a team to ensure uptime.

Qualifications

• High school diploma or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong knowledge of access control, CCTV, burglary alarms, intrusion systems, and fire alarms.
• Proficient with Microsoft Office.
• Excellent written and verbal communication.
• Knowledge of network communications and IP addressing.
• Excellent problem solving and time management skills.
• Certification in CCTV/Access Control is a plus.
• Iowa Fire License preferred.

Responsibilities

• Respond to trouble tickets to ensure uptime and performance.
• Diagnose and resolve application issues individually or as a team.
• Execute preventative maintenance to maximize availability and identify faults.
• Perform routine configuration changes (permissions, app settings).
• Document all system modifications with change control tracking.
• Produce technical documentation for deployment details for technical and non-technical audiences.
• Perform pre-deployment end-to-end testing of upgrades and modifications.
• Perform on-site installations of software upgrades and major modifications.

Skills

Low voltage install

Access control

CCTV systems

IP addressing

Microsoft Office

Communication

Problem solving

Time management

Education

High School diploma

Tools

Enterprise CCTV Certification

Access Control Certification

Job description

Securitas Technology Corporations is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. STC offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets. STC is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well, special project work, when needed.

• Respond to trouble tickets to ensure application uptime and system performance
• Work individually and as a team to diagnose and resolve application issues
• Execute preventative maintenance tasks to maximize application availability and identify system faults
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
• Perform pre-deployment end to end testing of all upgrades and major modifications
• Perform on site installations of software upgrades and major modifications

Minimum Requirements

• High School diploma required or equivalent
• Familiarity installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus
• Iowa Fire License preferred

STC Offers Comprehensive Benefits Including

• Highly competitive salary
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick timeEducational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.