Electronic Security Service Technician

Wilson; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Company vehicle or vehicle stipend

Tuition reimbursement and professional

Job summary

Wilson in Raleigh, NC is seeking an Electronic Security Service Technician to service, troubleshoot, program, and maintain integrated security systems for commercial customers.

You will respond to service calls, perform preventative maintenance, and support small projects while delivering exceptional customer service.

The role requires working with access control, CCTV, and intrusion systems, with strong diagnostics and the ability to work independently.

Qualifications

• 3-5+ years of experience servicing, programming, and integrating electronic security systems.
• Strong troubleshooting and diagnostic skills.
• Experience with access control, video surveillance, and intrusion detection systems.
• Working knowledge of networked security systems.
• Strong mechanical and electrical aptitude.
• Ability to work independently and provide excellent customer service.
• Valid driver's license with a clean driving record.

Responsibilities

• Troubleshoot, repair, and maintain electronic security systems.
• Respond to scheduled, emergency, and after-hours service calls as needed.
• Perform preventative maintenance and system inspections.
• Program, configure, and support access control, CCTV, and intrusion systems.
• Complete service documentation and reports accurately.
• Assist with system upgrades, small installations, and customer support programs.
• Coordinate with customers and internal teams to ensure timely resolution of issues.

Skills

Troubleshooting

Customer service

Independent work

Electrical aptitude

Mechanical aptitude

Access control

Video surveillance

Intrusion detection

Networked security

Tools

Milestone

Genetec

Lenel

AMAG

Software House CCURE

S2

DMP

Bosch

Job description

Electronic Security Service Technician

A leading security and life safety integrator is seeking an experienced Electronic Security Service Technician to service, troubleshoot, program, and maintain integrated security systems for commercial customers. This role involves responding to service calls, performing preventative maintenance, supporting small projects, and delivering exceptional customer service.

Responsibilities

• Troubleshoot, repair, and maintain electronic security systems.
• Respond to scheduled, emergency, and after-hours service calls as needed.
• Perform preventative maintenance and system inspections.
• Program, configure, and support access control, CCTV, and intrusion systems.
• Complete service documentation and reports accurately.
• Assist with system upgrades, small installations, and customer support programs.
• Coordinate with customers and internal teams to ensure timely resolution of issues.

Qualifications

• 3-5+ years of experience servicing, programming, and integrating electronic security systems.
• Strong troubleshooting and diagnostic skills.
• Experience with access control, video surveillance, and intrusion detection systems.
• Working knowledge of networked security systems.
• Strong mechanical and electrical aptitude.
• Ability to work independently and provide excellent customer service.
• Valid driver's license with a clean driving record.

Preferred Experience

• CCTV: Milestone, Genetec
• Access Control: Lenel, Genetec, AMAG, Software House CCURE, S2
• Intrusion: DMP, Bosch

What We Offer

• Competitive compensation
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Company vehicle or vehicle reimbursement
• Tuition reimbursement and professional development opportunities
• Career advancement with a growing industry leader

This is an excellent opportunity for a security professional looking to join a stable, growing organization with a strong reputation in the electronic security industry.