Service Technician I

Carowinds; Marvin (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free park admission

Free tickets for friends and family

10% food discount

20% merchandise discount

Associate-only events

Job summary

Carowinds is seeking a Service Technician to support park operations by troubleshooting POS and business software, and by maintaining hardware across the park. You will work on-site with a wide range of devices and software to ensure smooth guest experiences.

The role offers hands-on experience with multiple generations of hardware, collaboration with Corporate on projects, and benefits like free park admission and staff discounts.

Qualifications

• Customer-focused individuals with a passion for helping others and guest service.
• Good judgment and safety commitment to work in a fast-paced park environment.
• Ability to work with people from diverse backgrounds.

Responsibilities

• Assist associates by troubleshooting computer and point of sale programs.
• Install and maintain park hardware and software across operations.
• Administer park network users and provide staff support to the network administrator.
• Work with internally developed or vendor desktop applications and related hardware.

Skills

People who love helping others

Good judgment

Safety minded

Interacting with diverse people

Passion for Carowinds

Weekends/evenings/holidays flexibility

POS experience

Networking

PC hardware

Communication skills

Tools

Point of sale system

Networking

Personal computer hardware

Job description

As a Service Technician at Carowinds you will learn hundreds of different software programs used throughout the park; all with a different business purpose. Support park associates by troubleshooting computer and point of sale programs and keeping them up to date. Get hands on experience with supporting multiple generations of hardware through different use cases in park. You'll also:

• Provide information systems technical support during park operation. Works with Corporate on projects as needed.
• Install and maintain the park's business and operational hardware and software.
• Administer the company's network users and provides assistance to the staff's network administrator, as needed.
• Install/maintain personal computer hardware and software. Software includes: MS Office and related products, as well as, internally developed or other vendor desktop and networked applications, etc. Hardware includes: personal computers, monitors, printers, modems, memory, as well as, Point of Sale and other application specific hardware, etc.

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other Cedar Fair parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!

Positions are currently available for those who are 18 or older.

Overview:

$16 - $20 / hour

Responsibilities:

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

Qualifications:

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays.
• Previous experience with Point of sale, networking, personal computers and related peripheral hardware.
• Excellent communications (written, verbal and listening) skills, especially for dealing with public and associates.
• Excellent interpersonal skills.
• Strong organizational skils.