Service Technician I

Carowinds; Huntersville (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free admission to Carowinds and Cedar?

Free tickets for friends and family

10% discounts on food

20% discounts on merchandise

Associate-only events

Job summary

Carowinds, located in Huntersville, NC, is seeking a Service Technician to troubleshoot POS and computer systems and to install and maintain hardware and software across park operations.

You will gain hands-on experience with a variety of hardware and software, coordinate with Corporate on projects, and provide information systems support during park hours. The role requires 18+ and offers exciting perks like free park admission and merchandise discounts.

Qualifications

• You have experience with Point of Sale systems and computer hardware.
• Strong customer service orientation and ability to assist park guests and staff.
• Ability to work with diverse teams and handle troubleshooting in a dynamic park environment.

Responsibilities

• Provide information systems technical support during park operation and collaborate with Corporate on projects.
• Install and maintain park business and operational hardware and software.
• Administer network users and assist staff with network-related issues.
• Set up and support PC hardware, printers, and POS devices, including related peripherals.

Skills

POS

Networking

Personal computers

Peripheral hardware

Customer service

Tools

POS software

MS Office

PC hardware

Job description

As a Service Technician at Carowinds you will learn hundreds of different software programs used throughout the park; all with a different business purpose. Support park associates by troubleshooting computer and point of sale programs and keeping them up to date. Get hands on experience with supporting multiple generations of hardware through different use cases in park. You'll also:

• Provide information systems technical support during park operation. Works with Corporate on projects as needed.
• Install and maintain the park's business and operational hardware and software.
• Administer the company's network users and provides assistance to the staff's network administrator, as needed.
• Install/maintain personal computer hardware and software. Software includes: MS Office and related products, as well as, internally developed or other vendor desktop and networked applications, etc. Hardware includes: personal computers, monitors, printers, modems, memory, as well as, Point of Sale and other application specific hardware, etc.

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other Cedar Fair parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!

Positions are currently available for those who are 18 or older.

Overview:

$16 - $20 / hour

Responsibilities:

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

Qualifications:

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays.
• Previous experience with Point of sale, networking, personal computers and related peripheral hardware.
• Excellent communications (written, verbal and listening) skills, especially for dealing with public and associates.
• Excellent interpersonal skills.
• Strong organizational skils.