Service Technician I

Carowinds; Gastonia (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free park admission

Free guest tickets

Discount on food 10%

Discount on merchandise 20%

Associate events

Job summary

Carowinds is seeking a Service Technician to support information systems and hardware across the park, helping staff with POS and other applications while coordinating with Corporate on projects. You will gain hands-on experience with a variety of software and hardware in a dynamic entertainment environment.

Responsibilities include installing and maintaining park hardware/software, assisting staff with IT needs, and delivering excellent guest and associate service during park hours.

Qualifications

• Willing to work a flexible schedule including weekdays and holidays.
• Strong safety awareness and good judgement.
• Excellent verbal and written communication.
• Experience with POS, networking, and PC hardware is preferred.

Responsibilities

• Provide information systems technical support during park operation.
• Install and maintain park hardware and software.
• Assist staff with POS, networking, and PC-related support.
• Work with Corporate on projects as needed.

Skills

Customer service

Communication

Safety awareness

POS experience

Networking hardware

Interpersonal skills

Time management

Tools

Point of sale systems

Networking hardware

PC hardware

Job description

As a Service Technician at Carowinds you will learn hundreds of different software programs used throughout the park; all with a different business purpose. Support park associates by troubleshooting computer and point of sale programs and keeping them up to date. Get hands on experience with supporting multiple generations of hardware through different use cases in park. You'll also:

• Provide information systems technical support during park operation. Works with Corporate on projects as needed.
• Install and maintain the park's business and operational hardware and software.
• Administer the company's network users and provides assistance to the staff's network administrator, as needed.
• Install/maintain personal computer hardware and software. Software includes: MS Office and related products, as well as, internally developed or other vendor desktop and networked applications, etc. Hardware includes: personal computers, monitors, printers, modems, memory, as well as, Point of Sale and other application specific hardware, etc.

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other Cedar Fair parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!

Positions are currently available for those who are 18 or older.

Overview:

$16 - $20 / hour

Responsibilities:

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

Qualifications:

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays.
• Previous experience with Point of sale, networking, personal computers and related peripheral hardware.
• Excellent communications (written, verbal and listening) skills, especially for dealing with public and associates.
• Excellent interpersonal skills.
• Strong organizational skils.