Service Technician I

Carowinds; Charlotte (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

FREE admission to Carowinds and Cedar

Free tickets for friends and family

10% food discounts

20% merchandise discounts

Associate events

Job summary

Carowinds is seeking a Service Technician to support park operations by troubleshooting computer and point-of-sale programs, maintaining hardware and software, and delivering information systems technical support during park hours.

Responsibilities include installing and maintaining park business hardware/software, assisting with networking tasks, and supporting staff with PC-related hardware. Perks include free park admissions, guest tickets for friends and family, and retail discounts.

Qualifications

• You are a service-focused individual who enjoys helping park guests and associates.
• Experience with POS systems, networking, and PC hardware is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work safely and make good judgments in a busy park environment.

Responsibilities

• Provide information systems technical support during park operation.
• Install and maintain park business and operational hardware and software.
• Administer network users and assist the staff's network administrator as needed.
• Install/maintain PC hardware and software including MS Office and other applications.

Skills

Customer service

People skills

Judgement and safety

Diversity/Inclusive teamwork

Passion for Carowinds

Availability including weekends/holid-

POS experience

Communication skills

Interpersonal skills

Organization

Tools

Point of sale

Networking

Personal computers and peripherals

Job description

As a Service Technician at Carowinds you will learn hundreds of different software programs used throughout the park; all with a different business purpose. Support park associates by troubleshooting computer and point of sale programs and keeping them up to date. Get hands on experience with supporting multiple generations of hardware through different use cases in park. You'll also:

• Provide information systems technical support during park operation. Works with Corporate on projects as needed.
• Install and maintain the park's business and operational hardware and software.
• Administer the company's network users and provides assistance to the staff's network administrator, as needed.
• Install/maintain personal computer hardware and software. Software includes: MS Office and related products, as well as, internally developed or other vendor desktop and networked applications, etc. Hardware includes: personal computers, monitors, printers, modems, memory, as well as, Point of Sale and other application specific hardware, etc.

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other Cedar Fair parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!

Positions are currently available for those who are 18 or older.

Overview:

$16 - $20 / hour

Responsibilities:

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

Qualifications:

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays.
• Previous experience with Point of sale, networking, personal computers and related peripheral hardware.
• Excellent communications (written, verbal and listening) skills, especially for dealing with public and associates.
• Excellent interpersonal skills.
• Strong organizational skils.